Job Description

Employment Type:

Full time

Shift:

Day Shift

Description:

We are seeking a highly organized and customer-focused Healthcare Resource Specialist to join our Patient Access team. This role serves as a key point of contact for patients and families, ensuring a seamless experience navigating the healthcare system. If you excel in communication, problem-solving, and multitasking, we’d love to hear from you!

You’ll be part of a collaborative team dedicated to improving patient access and experience. We offer a supportive environment where your skills and ideas make a real impact.

The Patient Access team works HYBRID, full-time Monday-Friday between the hours of 7am and 5:30pm in Boise.

Percentage of time working in-office vs remote will depend on business needs and will be determined by the Supervisor.

GENERAL REQUIREMENTS

Education:

• High School Diploma or equivalent required

Experience/Skills we are looking for:

• Previous experience in hospital, medical or insurance office setting preferred.
• Excellent verbal and written communication skills in English.
• Strong organizational skills with high accuracy and productivity.
• Ability to work independently with minimal supervision.
• Proficient in multiple software applications, including Epic, Outlook, MS Office, and practice management systems.
• Working knowledge of medical terminology and healthcare systems (insurance, Medicare, Medicaid) preferred.
• Ability to learn and maintain comprehensive knowledge of the healthcare community, including specialties and providers.

ESSENTIAL FUNCTIONS:

• Deliver exceptional customer service to patients, physicians, and staff, fostering positive relationships.
• Act as a system navigator and primary contact for patients and families, addressing questions and concerns.
• Assist patients in overcoming healthcare, financial, or social barriers (e.g., arranging interpreters, providing transportation resources).
• Facilitate the ordering and processing of ambulatory referrals, including referral requests, status updates, redirects, and expediting referrals as needed.
• Appropriately route calls to clinical staff when trigger words or urgent concerns are identified.
• Maintain confidentiality of patient information in compliance with HIPAA standards.
• Schedule appointments in the electronic health record (EHR) using provider-specific templates and preferences.
• Collect and validate patient demographic and insurance information accurately.
• Collaborate with clinic contacts to coordinate unusual requests or new patient appointments.
• Handle multiple phone lines professionally while balancing patient experience and organizational goals.
• Work independently and as part of a team to solve problems, improve workflows, and maintain a positive work environment.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.