Job Description

Job Title: Healthcare Receptionist

Location: South Africa

Job Type: Full-Time, Remote

Working Hours: US Hours (9am-5pm EST)

Salary: South African Rand (ZAR)

We are seeking a confident, intelligent, proactive, and compassionate Healthcare Receptionist to join our growing team.

The healthcare Receptionist will serve as one of the first points of contact for prospective families seeking services. This individual will be responsible for responding to new inquiries, engaging with prospective families, guiding them through the intake and enrolment process, collecting required information and documentation, and assisting with insurance verification and authorization requirements.

The ideal candidate will have strong communication and follow-up skills, a customer-focused and sales-oriented mindset, and the ability to confidently engage prospective families and move leads through the intake process. They should be highly organised, comfortable working independently, and able to manage multiple cases and follow-ups simultaneously.

Key Responsibilities

• Respond promptly, professionally, and compassionately to inquiries from prospective families.
• Serve as a welcoming and knowledgeable first point of contact for families.
• Guide prospective families through the intake and enrollment process from initial inquiry through to the next stage.
• Follow up consistently with prospective families and leads to ensure timely progression through the intake process.
• Collect, review, and accurately maintain client information and required documentation.
• Ensure all required intake documentation is complete and properly recorded.
• Verify insurance benefits and assist families with insurance-related requirements.
• Assist with obtaining and tracking required insurance authorizations.
• Maintain accurate and up-to-date information within electronic systems, insurance portals, and spreadsheets.
• Manage multiple active cases, inquiries, and follow-ups while ensuring that no opportunities or required actions are missed.
• Communicate professionally and confidently with families regarding next steps, outstanding information, and documentation requirements.
• Identify missing information or documentation and proactively follow up to resolve outstanding matters.
• Learn and effectively use internal processes, systems, and software platforms.
• Work independently while maintaining strong communication and collaboration with the wider team.
• Provide a professional, reliable, and positive experience for every prospective family.

Requirements

• Previous experience in an healthcare receptionist, Intake Coordinator, Patient Coordinator, Client Services, Administration, Healthcare, ABA, or similar role is preferred.
• Previous sales experience is highly advantageous.
• Experience engaging with prospective clients, managing leads, and conducting follow-ups would be beneficial.
• Experience working with healthcare insurance verification and authorizations is an advantage.
• Confident and comfortable engaging prospective families and following up on leads.
• Strong sales and relationship-building skills.
• Clear, professional, and easily understood spoken English.
• Excellent verbal communication and interpersonal skills.
• Intelligent, proactive, and able to take initiative without requiring constant direction.
• A fast learner who can quickly understand new processes, systems, and workflows.
• Strong organisational and time-management skills.
• Excellent attention to detail and accuracy.
• Ability to manage multiple cases, inquiries, and follow-ups simultaneously.
• Comfortable using electronic systems, CRM platforms, insurance portals, and spreadsheets.
• Strong problem-solving skills and the ability to identify and resolve issues proactively.
• Reliable, professional, compassionate, and able to work independently.

Thinking of applying? Here's the inside scoop.

Let us walk you through the next steps.

Step 1 – Complete Your Application

Fill in our application form and upload your CV. This stores your profile in our Applicant Tracking System (ATS) and places you into our active job pipelines, making it easier for us to match you with current and future opportunities.

Step 2 – The First Look (One-Way Video Interview)

This is where your application comes to life. We review your CV and video interview to get a feel for your experience, communication style, and overall fit. If we like what we see, you're on to the next step!

Why do we ask for a video?

Because a résumé can tell us what you've done, but it can't show us you. Your video is your moment to shine, and it helps us see:

• How you communicate and connect with people.
• How you present yourself professionally.
• Other opportunities you might be an even better fit for (bonus surprises!).

Think of it as your personal trailer. One great video means we can pitch you for multiple roles and get you in front of the right employers, faster.

Heads up: Some clients watch your video directly, so make it one you'd be proud to have represent you. This is your highlight reel—make it count!

Step 3 – Let's Actually Talk

A Recruitment Specialist calls to chat about your experience, your availability, what you want to earn, and the role itself. Consider it a friendly vibe check.

Step 4 – The Fine Print, Made Fun

We break down what it's like working as an independent contractor—hours, pay, contract terms, the whole deal. No surprises, no fine-print sneakiness. You'll get it all in writing.

Step 5 – Matchmaking Time

Our Talent Delivery Team plays cupid, matching you to clients where you're most likely to shine. We can't promise everyone gets picked, but we're rooting for you.

Step 6 – Showtime

Got shortlisted? We'll set up your interview, prep you like a pro, and have your back the whole way—with a Reworks teammate right there facilitating.

Step 7 – The Verdict

We chase feedback the second it lands and keep you in the loop.

Fraud Disclaimer: ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.