Job Description

Position: Healthcare Receptionist

Working Hours: US Hours (9am-5pm EST)

Full-Time, Remote Work.

Salary: South African Rand (ZAR)

We are looking for a highly organized, compassionate, and detail-oriented Healthcare Receptionist.

The Healthcare Receptionist will be responsible for managing the intake process from the initial point of contact through to the completion of required documentation and coordination of services. This role requires excellent communication skills, strong attention to detail, and the ability to handle sensitive patient and family information professionally.

The ideal candidate will have experience in healthcare administration.

Key Responsibilities

• Serve as the first point of contact for prospective clients, families, and referral sources.
• Respond to phone calls, emails, and inquiries regarding ABA therapy services.
• Collect and verify patient and family information during the intake process.
• Gather required documentation, including insurance information, referrals, medical records, and other supporting documents.
• Verify insurance eligibility and benefits where required.
• Coordinate with insurance providers, healthcare professionals, referral sources, and internal teams.
• Review referrals and ensure all required information is received before moving cases forward.
• Maintain accurate and up-to-date patient records within the organization's systems.
• Schedule assessments, consultations, and other appointments as required.
• Follow up with families and referral sources regarding outstanding documentation or next steps.
• Communicate the intake status clearly to internal teams.
• Identify missing or incorrect information and take appropriate action to resolve issues.
• Ensure all intake activities are completed accurately and within required timelines.
• Maintain confidentiality and comply with applicable healthcare privacy and data protection requirements.
• Provide a professional, empathetic, and positive experience for families throughout the intake process.
• Assist with administrative tasks related to admissions, referrals, authorizations, and onboarding.

Requirements

• Previous experience in healthcare administration
• Excellent written and verbal English communication skills.
• Strong attention to detail and accuracy.
• Excellent organizational and time-management skills.
• Ability to handle confidential and sensitive information professionally.
• Comfortable communicating with parents, caregivers, healthcare providers, and insurance companies.
• Strong computer literacy and ability to learn new systems quickly.
• Ability to work independently in a remote environment.
• Reliable internet connection and a professional home-office setup.
• Ability to work US business hours.

Thinking of applying? Here's the inside scoop.

Let us walk you through the next steps.

Step 1 – Complete Your Application

Fill in our application form and upload your CV. This stores your profile in our Applicant Tracking System (ATS) and places you into our active job pipelines, making it easier for us to match you with current and future opportunities.

Step 2 – The First Look (One-Way Video Interview)

This is where your application comes to life. We review your CV and video interview to get a feel for your experience, communication style, and overall fit. If we like what we see, you're on to the next step!

Why do we ask for a video?

Because a résumé can tell us what you've done, but it can't show us you Your video is your moment to shine, and it helps us see:

• How you communicate and connect with people.
• How you present yourself professionally.
• Other opportunities you might be an even better fit for (bonus surprises!).

Think of it as your personal trailer. One great video means we can pitch you for multiple roles and get you in front of the right employers, faster.

Heads up: Some clients watch your video directly, so make it one you'd be proud to have represent you. This is your highlight reel—make it count!

Step 3 – Let's Actually Talk

A Recruitment Specialist calls to chat about your experience, your availability, what you want to earn, and the role itself. Consider it a friendly vibe check.

Step 4 – The Fine Print, Made Fun

We break down what it's like working as an independent contractor—hours, pay, contract terms, the whole deal. No surprises, no fine-print sneakiness. You'll get it all in writing.

Step 5 – Matchmaking Time

Our Talent Delivery Team plays cupid, matching you to clients where you're most likely to shine. We can't promise everyone gets picked, but we're rooting for you.

Step 6 – Showtime

Got shortlisted? We'll set up your interview, prep you like a pro, and have your back the whole way—with a Reworks teammate right there facilitating.

Step 7 – The Verdict

We chase feedback the second it lands and keep you in the loop.

Fraud Disclaimer: ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.