Job Description

Shape Your Future. Serve Your Community. Build Your Career with Palms!

What Life Working at Palms Looks Like:

Mission and Meaningful Work: PMG is a not for profit, Federally Qualified Health Center (FQHC). That means it’s focused on serving underserved populations, offering affordable primary care and preventative services. For many people, that makes the work feel meaningful.

Stability & Growth: PMG has been around for a long time (since 1971) and we are still expanding!

Comprehensive Services & Variety: We offer a wide array of services – family medicine, pediatrics, dental, behavioral health, prenatal care, etc.–so working here gives exposure to different patient populations, conditions and settings.

Patient-Centered, Community Focus: PMG emphasizes accessible care (same day scheduling, weekend appointments, bilingual staff) and works in communities throughout North Florida. It is also a Patient Centered Medical Home (PCMH), meaning there’s an emphasis on continuity of care, relationships with patients, etc.

Culture & Community: Many reviews say that PMG has a “friendly, compassionate, professional” environment. There is pride among the staff in giving back to the community.

Perks:

Competitive Wages

Comprehensive Health Coverage: Medical, Dental and Vision Insurance

Professional Development Opportunities

Employee Assistance Programs

Company Paid Life Insurance

401k with 5% Match

11 Paid Holidays

20 Days PTO

Recognition and Rewards

Community Impact

Position Summary

The Healthcare Quality Data Analyst (HQDA) is responsible for transforming clinical, operational and population health data into actionable information that drives quality improvement, value-based care performance, utilization reduction and organizational decision making. It is based in High Springs, Florida and is not a remote job.

Description of Primary Responsibilities

Utilize EMR and other data sources to:

1. Develop quality dashboards
2. Develop dashboards to support organization operations
3. Conduct population health analyses
4. Analyze utilization trends
5. Identify high-risk patient populations
6. Monitor quality measure performance

Support, analyze and identify barriers for the following reporting:

1. UDS
2. Payers/value-based contract data
3. Provider performance
4. Organization performance by location

Provide population health support through the following:

1. Manage interfaces with the EMR and data from applications such as ENS/ADT, registries, payer feeds, SFTP feeds and other HIE platforms
2. Validation of population health and clinical measure calculations
3. Analysis of population care gap closure and quality improvement project efforts
4. Analysis of outreach effectiveness

Provide value-based care analytics through:

1. Data extraction support
2. Analysis of risk adjustment opportunities
3. Incentive performance analysis
4. Analysis of hospitalization and ED utilization trends
5. Analysis of return on invest from selected interventions and tools
6. Other duties as assigned by the Chief Clinical Compliance Officer and/or the CEO.

Requirements

Description of Primary Attributes

General Development:

1. Must be organized, a self-starter and detail-oriented
2. Job duties require the ability to work independently and as part of a team
3. Exhibit leadership ability
4. Skill in effective communication and education
5. Demonstrate adaptability to changes in the healthcare environment, project management and daily activities
6. Assist in the training and mentoring of coworkers by sharing knowledge, providing guidance and supporting skill development

Professional & Technical Knowledge:

1. Bachelor's degree required; master's degree or relevant experience preferred
2. Public Health
3. Health Informatics
4. Statistics
5. Healthcare Administration
6. Information Systems
7. Nursing
8. NextGen experience preferred.
9. Experience with population health programs.
10. Employee will be expected to navigate and operate Microsoft Office suite products, including Word, Excel and PowerPoint.
11. Knowledge of CQI principles, practices, methods and tools.
12. Ability to analyze QI data and identify trends and corrective actions.

Experience with the following (or equivalent) preferred:

1. Power BI
2. Tableau
3. SQL
4. Snowflake

Licenses & Certifications:

1. Current BLS (basic life support) Certification

Communications Skills:

1. Effectively and tactfully communicates complex and/or technical information to co-workers, patients and/or vendors of various educational, socioeconomical and cultural backgrounds.
2. Establish and maintain effective working relationships at all organizational levels, as well as with other agencies and the public.

Physical/Mental/Emotional Demands:

• Standing for long periods of time
• Sitting for long periods of time
• Viewing a computer monitor for long periods of time
• Bending
• Stretching/Reaching
• Walking short distances
• Lifting up to 50 pounds
• Operating office equipment (computer, fax machines, telephones and copy machines)
• Reading forms/Instructions/Patients Charts
• Communicating well to people of various ages, educational levels, cultural backgrounds in person or by telephone
• Exposure to potentially violent/irate patients

Health/Safety Consideration of Position:

• Exposure to chemical infectious/contagious illness
• Exposure to chemical and inhalation of antibiotics during reconstitution
• Exposure to X-Ray radiation
• Exposure to a variety of scents and odors
• Must utilize universal precaution in clinical or exposure situations as prescribed by federal, state and local guidelines and/or laws