Job Description

Project Renewal is a leading non-profit organization with the mission of building supportive communities where people achieve dignity and independence, renewing their lives with health, homes, and jobs. Our comprehensive and integrated 24/7 programs are designed to offer the holistic care our clients need. With a staff of 950+ and an annual budget of $140 million, Project Renewal is one of the larger social service nonprofits in New York City.

Title: Healthcare Performance Analyst

Program: Program Evaluation and Quality Assurance (PEQA)

Salary Range: $75,000

Program Description

The Program Evaluation and Quality Assurance (PEQA) Department designs, implements, and manages the organization’s systems of performance measurement, quality assurance, and continuous improvement. PEQA strengthens the agency’s ability to achieve its mission by developing and facilitating processes that measurably improve the quality, efficiency, and impact of our workforce development programs and operations. The department supports leadership in managing high performance and data informed decision making.

Overall Responsibilities:

Under the general direction of the Senior Performance Analyst and in close collaboration with healthcare leadership, the Healthcare Performance Analyst supports healthcare programs by developing systems, tools, and insights that enhance program effectiveness and drive continuous quality improvement. The analyst collaborates closely with program leadership, frontline staff, and the PEQA team to ensure accurate performance measurement, strong data integrity, and actionable reporting and dashboarding that supports strategic and operational decision making. This position will require a hybrid work schedule.

Essential Duties and Responsibilities

The essential duties of the Healthcare Performance Analyst include but are not limited to the following activities:

• Support the analytical, quantitative needs and outcome metric development across all aspects of healthcare services to support healthcare integration initiatives, program planning, survey analysis, development and expansion of healthcare goals
• Understand relational databases and can push forward projects, reports and dashboards based on information in these systems
• Collaborate with key stakeholders across healthcare leadership, clinical staff, and IT on the design and development of new reports and dashboards in Power BI
• Use querying tools to develop and maintain data models for recurring data monitoring reports and dashboards in PowerBI to meet various needs, such as visit volume reporting, patient demographic data, and claims/payment monitoring
• Aggregate, analyze, generate insights from consumer feedback surveys and focus groups, to evaluate quality of services and identify opportunities for improvement
• Provide coaching, support, and training for healthcare staff in use of interactive reports and dashboards for performance measurement/monitoring, and support other capacity building activities around data integrity, quality assurance, evaluation, and workflow management
• Other duties and responsibilities as assigned

Qualifications

• Master’s degree in a related field preferred, or Bachelor’s degree with a minimum of three years’ experience in healthcare, human services, program evaluation, or related field
• Strong analytical skills with the ability to organize, analyze, interpret, and disseminate quantitative data with attention to detail and proven accuracy
• Experience with data visualization required (power BI experience highly desired)
• Experience with data management, information design and knowledge/understanding of relational databases
• Expertise in electronic healthcare applications (eClinicalWorks [eCW] preferred), with working knowledge of clinical documentation and healthcare coding concepts
• Excellent communication skills to translate complex topics using non-technical terms to staff at all levels
• Exceptional attention to detail, highly organized, with excellent project management and organizational skills

Project Renewal is an equal opportunity employer. Its long-standing policy has been to embrace the equality of opportunity for all employees and applicants without regard to actual or perceived race, color, national origin, alienage or citizenship status, religion or creed, gender (see separately issued Gender Discrimination policy for more detail), physical or mental disability, age (18 and over), military status, arrest record, marital status, domestic partnership status, genetic information or predisposing genetic characteristic, sexual orientation, status as a victim or witness of domestic violence, sex offenses or stalking, unemployment status or any other basis protected by applicable federal, state and local laws.