If you are a current University Health or University Health Physicians employee and wish to be considered, you must apply via the internal career site.
Please log into myWORKDAY to search for positions and apply.
Healthcare Navigator (non-RN) - Care Connections101 Truman Medical Center
University Health Truman Medical CenterKansas City, Missouri
TMC Care Connection UHTMC
Full time
8:00AM - 4:30PM
40
Join a team that is passionate about creating exceptional patient experiences and helping people feel supported every step of the way. As a Care Connection Healthcare Navigator, you will play an important role in connecting patients to the care and services they need while building strong relationships across the healthcare system. This customer service focused role is perfect for someone who enjoys helping others, solving problems, and making a positive impact every day.
The Care Connection Navigator coordinates healthcare services through collaboration with clinical and non clinical teams to support the best possible patient outcomes. The primary focus of this role is engaging new patients into primary care within the organization and creating a welcoming, seamless experience from the very first interaction. You will help patients navigate appointments, understand billing information, access available services, and overcome barriers to care while serving as a trusted point of contact throughout their healthcare journey.
This role also works closely with physicians, support staff, and departments across the organization to improve access to care, support patient satisfaction, and grow patient relationships through outstanding service and communication.
What You'll Do
Serve as the primary point of contact for referred patients throughout their care experience
Reach out to new and non established primary care patients to facilitate access to healthcare services
Answer incoming calls, identify patient needs, schedule physician appointments, and coordinate services
Ensure insurance verification, pre certification, and authorization requirements are completed and documented
Communicate organizational policies, procedures, and appointment reminders to patients
Act as a non clinical liaison, concierge, and navigator by providing timely and accurate information about available services
Document patient interactions and services within the electronic medical record
Track and manage data related to patient navigation outcomes and service quality improvement initiatives
Generate reports related to patient navigation performance as requested
Support registration and scheduling activities based on department needs and priorities
Build strong relationships with patients, providers, physicians, and hospital staff with a focus on quality care and customer service
Provide patient education, outreach, and support including promoting and assisting with access to myUHealth
Collaborate with clinical and non clinical teams to identify and remove barriers to care
Promote preventative care, wellness services, and personalized access to healthcare resources
Proactively assist patients with future appointment scheduling to enhance continuity of care
Support a culture of compassionate, patient centered, and coordinated care
Adapt to changing priorities, support process improvements, and contribute positively to team success
Promote quality improvement, patient safety, staff safety, and cultural diversity through daily work practices
Provide service that is appropriate for each patient’s age, physical needs, psychosocial needs, educational needs, and safety needs
Maintain a professional, courteous, and helpful demeanor with patients, visitors, staff, and medical personnel
Remain current on applicable regulations, compliance standards, policies, and training requirements
What You Bring (Requirements)
Bachelor’s degree or equivalent combination of education and relevant work experience required
Excellent verbal and written communication skills
Ability to develop and maintain strong knowledge of organizational and community healthcare resources and services
Ability to remain calm, professional, and solution focused in a fast paced and high stress environment
Strong customer service, critical thinking, and problem solving skills
Demonstrated ability to manage patient concerns with tact, professionalism, and confidentiality
Excellent interpersonal skills with the ability to work effectively with diverse cultural, socioeconomic, and professional populations
Demonstrated experience proactively engaging with patients, clients, and guests
Self motivated team player with the ability to work independently
Expert ability to navigate scheduling software and interpret billing information
Ability to use Excel worksheets or other databases to document referrals, track contacts, and create reports
Professional appearance and ability to represent the organization and University Health in a positive and patient focused manner
University Health (UH) has all the things you expect from a great health system. With two acute care academic hospital locations, the largest, most comprehensive behavioral health program in the area, a long-term care facility and multiple primary care practices, UH provides the highest quality care – from routine screenings to the most complicated cases. We are the primary teaching hospital for the University of Missouri-Kansas City School of Medicine, so our doctors are academic specialists who teach tomorrow’s doctors the very latest updates.
University Health Truman Medical Center, our downtown campus, is one of the busiest Level One Trauma Center in the city. Providers offer the full range of services with specialties in chronic disease management, high risk pregnancy and sleep disorders along with the state-of-the art Richard and Annette Bloch Cancer Center.
University Health 1, located at 2101 Charlotte Street is an outpatient care and day-surgery center, with sixteen clinics including Sabates Eye Center, Plastic Surgery, Hernia repair and Medical Imaging with Siemens 3D Mammography.
At University Health 2, 2211 Charlotte St, providers offer Primary and Women's Care.
In eastern Jackson County, University Health Lakewood Medical Center sits on 300 acres of beautiful wooded grounds. We are a community hospital providing the continuum of care— from emergency medicine to a nationally-certified orthopaedic joint replacement program — as well as The Family Birthplace, We have several family medical care centers and a radiology center, Medical Imaging Eastland, that provides the latest in technology and specialized breast cancer care.
Mission
University Health is an academic health center providing accessible, state-of-the-art quality healthcare to our community regardless of the ability to pay.
