This is a remote position.

We are seeking a highly organized and professional Remote Referral Intake & Qualification Specialist to support our Healthcare Referral Liaison in Collier County, Florida.

This role is responsible for:

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  Calling hospitals, rehab centers, and nursing facilities

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  Identifying discharge planners and social workers

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  Introducing our 24/7 care services

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  Pre-qualifying potential referrals

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  Scheduling appointments for our US-based Liaison

Core Responsibilities:

Outbound Outreach

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  Call hospitals and rehab facilities daily

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  Identify decision-makers (discharge planners, case managers)

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  Introduce our services briefly and professionally

Referral Qualification

Ask structured questions:

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  Is the patient discharging within 24–72 hours?

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  Does the patient need home care?

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  Is care needed 24/7, live-in, or part-time?

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  Is the patient private pay or insurance-based?

Appointment Setting

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  Schedule in-person visits for the Healthcare Liaison

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  Confirm time, location, and contact person

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  Send confirmation email (template provided)

CRM Management

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  Document every call

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  Track referrals

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  Update pipeline daily

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  Maintain clean data

Daily KPIs (Important)

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  40–60 outbound calls per day

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  5–10 meaningful conversations

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  3–5 scheduled introductions weekly

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  100% CRM documentation

Requirements

Required Skills:

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  Clear English speaking (neutral accent preferred)

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  Professional phone etiquette

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  Healthcare experience preferred but not required

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  Comfortable calling US medical facilities

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  Organized and detail-oriented

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  Able to work US Eastern Time hours

Benefits

Base: $600–$900/month

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  $25 per qualified appointment

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  $50–$100 per admitted patient