FIND YOUR 'BETTER' AT AIA
We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.
We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.
If you believe in better, we’d love to hear from you.
About the Role
Lead and strengthen the Healthcare Integrity & Assurance (HIA) function’s reporting, audit consistency, and integrity oversight across the healthcare claims value chain. Oversee the consolidation of insights across QA and FWA activities, ensuring audit frameworks, methodologies, and outputs are consistently applied and translated into clear management visibility of claims integrity risks.
Roles and Responsibilities
1. Integrity Reporting & Insights
Lead the preparation and consolidation of reporting across the HIA function including QA audit performance, MCAT investigation statistics, audit activity volumes, claims integrity trends, and financial impact reporting. Support preparation of reporting for management updates, EXCO reporting, and ad-hoc leadership briefings while ensuring reporting provides clear and structured insights on emerging integrity risks.
2. Audit Framework & Methodology Support
Lead the development, maintenance, and consistent application of audit review methodologies across QA and MCAT activities. Review audit outputs prior to escalation to ensure clarity, analytical rigor, and consistency in interpretation of claims findings while maintaining audit SOPs and review procedures.
3. Audit Findings Tracking & Follow-Up
Track key findings and recommendations arising from QA and MCAT reviews and monitor progress of follow-up actions with relevant stakeholders. Consolidate recurring themes or patterns identified through audit activities to support management discussions on claims integrity risks.
4. Cross-Team Coordination
Drive alignment and coordination across QA and MCAT audit teams while facilitating discussions with relevant stakeholders including Claims, Risk, and other internal functions where appropriate. Support preparation of materials for discussions relating to claims integrity trends and audit insights.
5. Strategic & Leadership Support
Support the AD of Healthcare Integrity & Assurance in preparing executive briefings, presentations, and analysis for senior leadership engagement. Translate audit data and review insights into concise management narratives that support leadership understanding of integrity risks.
Minimum Job Requirements:
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
AIA Group Limited and its subsidiaries (collectively “AIA” or the “Group”) comprise the largest independent publicly listed pan-Asian life insurance group. It has a presence in 18 markets – wholly-owned branches and subsidiaries in Mainland China, Hong Kong SAR(1), Thailand, Singapore, Malaysia, Australia, Cambodia, Indonesia, Myanmar, New Zealand, the Philippines, South Korea, Sri Lanka, Taiwan (China), Vietnam, Brunei and Macau SAR(2), and a 49 per cent joint venture in India. In addition, AIA has a 24.99 per cent shareholding in China Post Life Insurance Co., Ltd.
The business that is now AIA was first established in Shanghai more than a century ago in 1919. It is a market leader in Asia (ex-Japan) based on life insurance premiums and holds leading positions across the majority of its markets. It had total assets of US$328 billion as of 30 June 2025.
AIA meets the long-term savings and protection needs of individuals by offering a range of products and services including life insurance, accident and health insurance and savings plans. The Group also provides employee benefits, credit life and pension services to corporate clients. Through an extensive network of agents, partners and employees across Asia, AIA serves the holders of more than 43 million individual policies and over 16 million participating members of group insurance schemes.
AIA Group Limited is listed on the Main Board of The Stock Exchange of Hong Kong Limited under the stock codes “1299” for HKD counter and “81299” for RMB counter with American Depositary Receipts (Level 1) traded on the over-the-counter market under the ticker symbol “AAGIY”.
(1) Hong Kong SAR refers to the Hong Kong Special Administrative Region.
(2) Macau SAR refers to the Macau Special Administrative Region.
