Job Description

Where compassion meets innovation and technology and our employees are family.

Thank you for your interest in joining our team! Please review the job information below.

General Purpose of Job:

To provide financial, clerical and administrative services to ensure efficient, timely and accurate payment of accounts under his or her control.

Essential Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be all-inclusive; employees will perform other reasonably related business duties as assigned by the immediate supervisor and/or hospital administration as required.

• Maintains utmost level of confidentiality at all times.
• Adheres to hospital policies and procedures.
• Demonstrates business practices and personal actions that are ethical and adhere to corporate compliance and integrity guidelines.
• Perform any other duty as assigned by the Coordinator, Office Manager or Director.
• Follow up, collection and allocation of payments.
• Carry out billing, collection and reporting activities according to specific deadlines.
• Reconciliation of accounts
• Monitoring customer account details for non payments, delayed payments and other irregularities
• Maintain accounts receivable customer files
• Follow established procedures for processing receipts, cash etc.
• Investigate and resolve customer queries
• Process adjustments
• Organizing a recovery system and initiating collection efforts
• Communicating with customers via phone, email, mail or personally
• Maintain flexibility in scheduling to ensure optimal departmental operations
• Notifies Coordinator, Office Manager or Director of any billing rejection trends
• Notifies Coordinator, Office Manager or Director of any system problems and/or issues immediately
• Effectively demonstrates DCH's philosophy, values, and mission as evidenced by interactions and feedback from clients.

Education and/or Experience:

• High School Diploma or GED
• One to two years related experience and/or training; or equivalent combination or education and experience