Job Description

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

As pioneering innovators for over 100 years, we’re now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives.

To get there, we need people with tech/digital/analytics expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone.

If you believe in developing a better tomorrow, read on.

About the Role

This role drives insights, quality assurance, and continuous improvement for healthcare claim data processed through the medical documents digitisation solution using Optical Character Recognition (OCR) solution. Key responsibilities include analysing digitised outputs, identifying issues or data gaps, and providing insights to improve upstream/downstream processes, minimise exceptions, and optimise operational efficiency.

Document Recognition Quality & Insights

• Analyse digitised output to identify extraction gaps, recurring errors, and trends.

• Provide structured feedback on issues such as missing fields, misclassification, or formatting inconsistencies to improve data quality.

• Conduct analysis on hospital billing structures/patterns to identify root causes of low digitisation rates.

• Build/maintain dashboards to monitor digitisation performance and data quality indicators.

• Contribute insights relevant to potential Fraud, Waste & Abuse (FWA) in downstream processes.

• Monitor performance trends in the document review workflow and provide actionable insights to improve overall digitalisation processes.

• Perform peer review of analysis outputs prepared by team members to ensure accuracy, consistency, and alignment with established quality standards.

Workflow support & maintenance

• Plan, develop test plans/scenarios and participate in testing and validation for workflow enhancements, new features, and new data fields.

• Validate fixes related to data accuracy, field mapping, display logic, and business rule alignment for analytical consumption.

• Analyse issues arising from digitalised claim outputs, document patterns, or workflow behaviours, and provide insights to guide engine refinements.

• Report functional issues, document root‑cause patterns, and track resolution progress with internal technical teams.

Governance & Reporting

• Ensure compliance with healthcare data standards and Local Data Council directives.

• Manage interim datasets used for trend analysis, quality monitoring, and management reporting.

Minimum Job Requirements:

• Degree in Computer Science, Data Science, Business Analytics, Mathematics, Artificial Intelligence, Statistics, Actuarial Science, or related numerate disciplines.

• Minimum 3 years of experience in digital data processing, OCR‑related workflows, or healthcare analytics, with exposure to digitalisation and exception-handling processes being an added advantage.

• Strong analytical and problem‑solving capabilities, with the ability to interpret complex datasets.

• Proficiency in SQL and dashboarding tools such as Power BI

• Adaptable, agile, and comfortable working in a fast‑paced environment.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.