Job Description

Posting number: 2600515

Department: Behavioral Health & Recovery Services

Job classification: HEALTHCARE FACILITY OFFICE ASSISTANT

Posting type: Open

Categories: Administrative Assistant, Clerical & Data Entry, Health Services, Mental Health, Social Services, Human Services, Customer Service, Health Care Support

This recruitment is being established to obtain a current eligible list for both Full time and Extra-Help vacancies. Extra-Help are not entitled to county benefits and are limited to a maximum of 25 hours per week. Extra-Help pay is $23.04 per hour.

Duties may include, but are not limited to the following:

• As lead-worker, instructs employees in the interpretation and application of laws, regulations, policies, and procedures related to the department's programs and automated systems.
  
• Prioritize and manage workload distribution.
  
• Act as technical resource on more difficult problems or specialized issues; monitors quality and timeliness of unit work.
  
• Identify and provide individual instruction to co-workers for work deficiencies and provide feedback to supervisor as requested.
  
• Answer inquiries related to department services, programs, and operations.
  
• Obtain information, resolves discrepancies or errors, disperses relevant information, or refers client to the appropriate personnel or location.
  
• Explain the proper use of forms and documents.
  
• Produce notices, reports, letters, legal documents, fiscal, or statistical information.
  
• Verify that information or data is complete, accurate, and consistent.
  
• Operate automated systems, which involve interpretation of requirements and assisting in the layout and formatting of fields, screens, and report formats utilized in database, spreadsheet, or word processing software.
  
• Produce statistical, data processing, and production related reports.

Examples of duties

Experience:
Two (2) years of clerical experience equivalent to an Office Assistant II in Merced County.

Education:
One (1) year of college or business school training may substitute for one (1) year of the required experience.

Desirable:
Type at a corrected rate of 45 words per minute from clear copy.

Qualifications

• Operate a personal computer and modern office equipment with repetitive hand and arm motion.
  
• Communicate effectively with others in person, in writing, and over the telephone.
  
• Analyze data, interpret directions, procedures and regulations, and develop appropriate responses.
  
• Create correspondence, spreadsheets, and presentation materials using various computer software programs.
  
• Complete multiple priority projects with conflicting deadlines and under stressful conditions.
  
• Maintain confidential information in accordance with legal standards and/or County regulations.
  
• Frequent use of depth perception, peripheral vision and color perception.
  
• Frequently lift, carry, reach, push, pull, twist and manipulate large and small objects.
  
• Occasionally kneel, bend, twist, squat, balance and crawl.
  
• Frequent use of hand-eye coordination.
  
• Occasionally lift and carry up to 40 pounds.
  
• Normal dexterity, frequent holding and grasping.
  
• Frequent use of data entry device including repetitive hand and arm motion.
  
• Sit, stand or walk for long periods of time.
  
  
• Regular attendance is an essential function.

Knowledge of:

• Modern office practices, and department specific methods, procedures, policies and regulations.
  
• Programs, goals, and purpose of the assigned department.
  
• English grammar, vocabulary, spelling, and punctuation.
  
• Business letter writing.
  
• Lead-work and staff development techniques and practices.
  
• Computer terminology and computer keyboard arrangement.
  
• Common word processing, spreadsheet, and database software packages.

Ability to:

• Exercise sound judgment when initiating processes, actions, and alternatives within established procedures and regulations.
  
• Interpret and explain procedures to others.
  
• Provide verbal and written instruction to others.
  
• Exercise sound judgment when prioritizing, organizing, assigning, and monitoring workload.
  
• Apply the rules, regulations, policies, and procedures pertaining to initial application for the assigned department's services.
  
• Enter data accurately into automated system.
  
• Locate, identify, and correct inaccurate or incomplete information.
  
• Establish and maintain cooperative and effective work relationship with others.
  
• Deal tactfully and courteously with the public, county employees, and other staff.
  
• Lead and train subordinate employees effectively.
  
• Follow written and oral directions and instructions

Supplemental information