Job Description
Salvo Health takes a new approach to help millions of Americans facing chronic health conditions, centered on chronic gut health and metabolic conditions from IBS to obesity. Our patients are assigned a “whole patient” care team and have seven day a week access to app-based care, using Remote Patient Monitoring (“RPM”) to bill under the patient’s insurance. This is a major step forward to go beyond episodic appointments to continuous care at home, and deliver interdisciplinary wraparound care in partnership with the patient’s existing local doctor.
Salvo is backed by leading health care investors from innovators like Livongo, Ro, Ginger, Brightline, Tia, and others. Salvo care draws on expertise from Board-certified specialty physicians, registered dietitians, nurses, psychologists, and therapists who have developed our evidence-based protocols, for a personalized, multi-month journey to better health.
Salvo Health is the first to bring a scalable and tech-enabled, more integrative approach to these chronic conditions, going beyond treating only the symptoms in order to identify and address the root causes of chronic illness.
*Must be based in the USA and be able to work remotely within the USA
Responsibilities
- Perform outbound calls to engage patients of practices and health systems in a discussion about the benefits of Salvo’s program and tech-enabled services
- Enroll patients in Salvo’s program and schedule an initial virtual nurse visit to formally onboard patients to Salvo’s wraparound GI care service
- Use established call guides and FAQs to engage and educate patients, and use judgment and written guidelines to respond to questions and objections
- Assist patients in understanding the cost of the program, including answering questions to ensure they are well-informed about their insurance coverage and financial responsibilities.
- Ensure the highest quality customer service in every interaction and deliver high quality follow-up in responding to inbound calls and voicemails
- Accountable for meeting daily, weekly, monthly, or annual key performance indicators (KPIs)
- Role is M-F with 8 hour shifts
Requirements
- Must be based in the USA and be able to work remotely within the USA
- 3+ years work experience in an outbound call center or direct sales position required with demonstrated sales results
- Healthcare and/or functional medicine experience preferred
- Experience conducting phone conversations and navigating computer tools simultaneously and seamlessly
- Ability to sit at workstation for a long duration using a computer and headset to interact with patients
- Excellent interpersonal, verbal, and written communication skills
- Experience and comfort handling confidential data
- Experience and ability to thrive in a fast-paced, high-growth environment
- Goal-oriented with a focus on achieving sales objectives
- Remote work experience preferred
- Bi-lingual a plus (English/Spanish)
- Must have a hard wired, high speed internet connection
