Job Description

Division/Department: EDI

Location: Middleburg Heights, Ohio (Hybrid: 3 days in office, 2 days remote)

Responsible for the overall management of RemitMax implementations and ongoing customer support. This role requires strong organizational, communication, and analytical skills. Knowledge of remittance processing and ANSI 835 remittance files is highly beneficial. Travel requirements are up to 20%.

Responsibilities:

Implementation Management (20%)

• Lead RemitMax (proprietary medical billing remittance software) implementations from kickoff through go live.
• Coordinate with customers, vendors, banking partners, EHR/ECM systems, and internal teams.
• Conduct discovery sessions, manage project plans and timelines, facilitate status meetings, and provide implementation reporting.
• Deliver customer training and support system integration, configuration, testing, and deployment activities.

Customer Support & Relationship Management (60%)

• Provide ongoing customer support and training.
• Monitor customer satisfaction, adoption, and operational performance.
• Identify process improvement opportunities and gather requirements for system enhancements.
• Respond to customer requests and coordinate issue resolution.

Project Documentation & Quality Assurance (20%)

• Create and maintain project documentation, meeting notes, training materials, and operational procedures.
• Perform quality assurance testing of implementations and system changes prior to release.

Key Skills & Qualifications

• Strong organizational, analytical, and communication skills.
• Ability to manage multiple projects and priorities simultaneously.
• Experience leading customer-facing meetings and implementations.
• Knowledge of electronic remittance processing, EOBs, claims processing, and ANSI 835/837 transactions preferred.
• Project management experience preferred.

Physical Demands: General office environment requiring the ability to sit and/or stand for extended periods. Regular use of standard office equipment, including a computer, keyboard, mouse, telephone, and calculator. Ability to occasionally lift and carry up to 25 pounds. Must be able to work effectively in a fast-paced environment, balancing multiple priorities and meeting deadlines while adapting to changing business needs. The role requires sound judgment, the ability to quickly learn new concepts and processes, and effective communication with employees, customers, and business partners at all organizational levels.

Salary Range: $50k-$60k