Job Description

Healthcare Digital Field Service Engineer

We are seeking a talented and customer-focused Healthcare Digital Field Service Engineer to join our team in Saudi Arabia. In this role, you will support advanced Enterprise Imaging Solutions across Radiology and Cardiology domains while serving as a Resident Engineer at designated customer sites as required by contractual agreements.

You will be responsible for the installation, configuration, support, maintenance, and optimization of critical healthcare IT systems, including RIS, PACS, VNA, and integrated healthcare applications. The ideal candidate will possess strong technical expertise, excellent customer-facing skills, and a passion for delivering exceptional healthcare technology solutions.

Key Responsibilities

System Implementation & Commissioning

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  Lead the installation, configuration, and commissioning of healthcare IT solutions, including:
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    RIS (Radiology Information Systems)
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    PACS (Picture Archiving and Communication Systems)
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    VNA (Vendor Neutral Archive)
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    Cardiology Imaging Systems
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    Third-party healthcare applications and hardware
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  Conduct site surveys and support system deployments, upgrades, migrations, and go-live activities.
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  Ensure successful integration between healthcare applications and hospital systems.

Technical Support & Operations

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  Provide onsite and remote technical support to customers, ensuring high system availability and operational excellence.
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  Act as the primary technical point of contact for customer incidents, service requests, and escalations.
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  Troubleshoot complex technical issues and perform root cause analysis.
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  Coordinate with regional and global support teams to resolve critical incidents.
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  Support day-to-day operations and assist customers in the effective use of healthcare IT applications.

Resident Engineer Responsibilities

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  Serve as a Resident Engineer at customer sites when required by contractual agreements.
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  Work closely with customer teams and align support activities with their operational schedules.
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  Build strong customer relationships and ensure high levels of customer satisfaction.

System Monitoring & Optimization

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  Conduct regular system health checks and proactive maintenance activities.
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  Monitor system performance and identify potential risks before they impact operations.
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  Recommend and implement technical improvements to enhance system reliability and efficiency.

Customer Engagement & Continuous Improvement

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  Lead customer communications during critical incidents and service-impacting events.
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  Facilitate post-incident reviews and retrospective meetings.
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  Analyze customer feedback and support data to identify improvement opportunities.
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  Drive initiatives that enhance support processes and customer experience.

Documentation & Knowledge Management

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  Maintain accurate technical documentation, reports, and service records.
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  Ensure compliance with company standards and best practices.
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  Contribute to knowledge sharing and continuous learning initiatives.

Qualifications

Education

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  Bachelor's Degree in:
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    Information Technology
  • 
    Computer Engineering
  • 
    Biomedical Engineering
  • 
    Electronics Engineering
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    Computer Science
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    Or a related field

Experience

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  3–5 years of experience in Healthcare IT, Medical Imaging, or Healthcare Technology environments.
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  Experience supporting enterprise imaging solutions within hospitals or healthcare organizations.
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  Hands-on experience with RIS, PACS, VNA, Cardiology systems, and healthcare integrations.