Gainwell Technologies

Healthcare Customer Service Representative - Remote KS

Gainwell Technologies  •  $35k - $39k/yr  •  Alabama (Remote)  •  2 hours ago
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Job Description

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.

As a Healthcare Customer Service Representative – Topeka, KS at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.

Your role in our mission

  • Provide prompt, efficient, and friendly customer service by answering incoming phone calls: research and analyze callers' concerns regarding claims, eligibility, other insurance, and financial to ensure successful outcomes and/or resolution.
  • Respond to customer questions, provide comprehensive customer support, and/or forward the request to the appropriate personnel in a timely manner.
  • Technologically savvy and assist callers with portal navigation, registration, password resets, settings, and other issues a user may experience.
  • Document calls in detail including concerns, actions taken, and completing templates to ensure all information is captured. Provide accurate information by utilizing the resource materials provided within manuals, processes, guides, and OneNote.
  • Interact with team members, management, and customers in a professional manner and adhere to the client’s SLAs and consistently meet production targets.

What we're looking for

  • High school diploma or G.E.D.
  • Two or more years of inbound telephone customer service with strong organizational, analytical, critical thinking, and customer service skills, along with an exceptional attention to detail. Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA).
  • Proficient knowledge of personal computers and applications such as Outlook, Microsoft Word, Microsoft Excel, CRM, and OneNote. Skilled in solving computer-related technical problems over the phone.
  • Excellent time management, verbal, and written communication skills, ability to talk and type simultaneously and ability to multitask in a high paced environment and retain information.
  • Experience in the healthcare industry in provider, member, insurance, or claims, with Medicaid knowledge and experience strongly desired.

What you should expect in this role

  • Office environment located in Topeka, KS – position may be remote initially but will require to work on-site when directed.
  • Candidates must be a resident of the State of Kansas and within 20 miles of Topeka Kansas.
  • Candidates must be available to work an 8-hour shift until 5:30PM, Monday through Friday.
  • A fast-paced environment in an ever-evolving industry.

#LI-REMOTE #LI-SA1

The pay range for this position is $35,360.00 - $38,900.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.

Gainwell Technologies

About Gainwell Technologies

For 50 years, our nation’s federal Medicaid program has worked to improve the health, safety and well-being of America’s most vulnerable populations: low-income families, women and children, seniors, and those with disabilities. With positive health and cost outcomes that pierce inequities and impact economies, the success of these programs is inextricably tied to the prosperity of communities, individual states and the nation as a whole. We think that demands respect and, more importantly, is deserving of a lifetime commitment from innovators who can help those who operate within and around health and human services evolve — in any market at any stage. At Gainwell Technologies, that’s our sole focus.

Built across more than five decades, Gainwell has intentionally seized opportunities to advance its digitally enabled services to meet agencies, health plans and MCOs where they are on their modernization journeys and propel them into the future of public health. Our commitment to innovation, deep experience and ability to leverage insights from customers across 50 states has allowed us to expand on next-generation, cloud-enabled technologies.

Today, Gainwell offers one of the most comprehensive suites of scalable services and solutions on the market — all proven to deliver cost savings, better patient outcomes and an improved provider experience. Equally important to our expanding technologies and results: We bring ideas that bring policies to life.

Industry
IT & Software
Company Size
10,000+ employees
Headquarters
United States
Year Founded
Unknown
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