Our client is looking for a dedicated and empathetic
Full-Time Customer Service Representative
to join their team. They are a recognized leader in the healthcare technology sector, having demonstrated significant growth and a commitment to innovative patient solutions in recent years.

Responsibilities:

• 
  Manage a high volume of inbound customer calls with a patient and friendly demeanor.

• 
  Provide comprehensive support to clients, addressing issues related to hardware tech support, administrative updates, replacements, and claims inquiries.

• 
  Accurately document all customer interactions and details in their Salesforce CRM system.

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  Efficiently problem-solve in real-time while conversing with customers and taking notes.

• 
  Escalate complex issues to the appropriate internal teams when necessary.

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  Assist new clients with the onboarding and setup process.

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  Answer frequently asked questions and guide customers to relevant resources.

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  Prior experience in an inbound customer service role (phone-based).

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  High proficiency in both spoken and written English.

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  Demonstrated ability to multitask effectively, including typing and navigating systems during calls.

• 
  A patient, empathetic, and confident communication style.

Qualifications:

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  Experience in a healthcare, Medicare, or medical device setting is highly preferred.

• 
  Familiarity with supporting elderly or Medicaid patient populations is a significant advantage.