Full-Time
40
Administration
Jump start your career in healthcare – Customer Service & Administrative Careers Training Program
Are you passionate about helping others and eager to start a career in healthcare? Our 14-week Healthcare Customer Service & Administrative Careers Training Program offers a paid opportunity to gain hands-on experience and valuable skills in a supportive, dynamic environment.
About the Program:
Opportunity This program is designed to prepare you for a customer service or administrative support role, working directly with patients in hospitals and clinical offices.
Comprehensive Training: Benefit from on-the-job training, observations, and virtual instruction.
Earn While You Learn Complete the paid program successfully and earn nine college credits along with a program completion certification. Paid training is $16/hour, 40 hours/week.
Training hours 8:30 AM-5:00 PM, fully on-site. A typical schedule is:
8:30 AM-12:00 PM: Employer-driven training
1:00PM-5:00 PM: Virtual instruction and time to complete assignments
Mentorship and Training Support is provided to promote successful program completion, and a Coach will work with trainees for six months post-program to support a transition to full-time employment.
Program Support We aim to remove barriers to full participation in the training program.
Placement Locations are in the Longwood Medical Area in Boston, accessible by the MBTA:
Boston Children’s Hospital, a leading pediatric medical center dedicated to improving and advancing the health and well-being of children worldwide
Dana-Farber Cancer Institute, a world-renowned center dedicated to cutting-edge cancer research and compassionate patient care.
Beth Israel Lahey Health, a leading integrated healthcare system committed to delivering exceptional care, advancing medical research, and improving the health of communities across the region.
Virtual Instruction
Led by our education partner, Franklin Cummings Institute of Technology (FC Tech).
You can earn up to 9 undergraduate college credits.
Program dates
There will be six cohorts commencing between 2026-2027. Additional cohort dates will be provided, when available.
Cohort options
Cohort 1: February 2-May 8, 2026
Cohort 2: TBD
Cohort 3: TBD
Cohort 4: TBD
Cohort 5: TBD
Cohort 6: TBD
Veteran & Career Transition Friendly The Patient Access Trainee Program is well-suited for individuals with backgrounds in healthcare administration, customer service, or patient services. Veterans and service members will find their skills highly transferable. Relevant military occupational specialties include:
Army MOS 70A – Health Care Administrator
Air Force AFSC 4A0X1 – Health Services Management
Navy Hospital Corpsman (administrative track)
In addition, this role aligns with the civilian ONET code 29-2099.08 – Patient Representatives*, which covers professionals who assist patients in navigating healthcare systems, scheduling, and customer service.
We welcome applicants from these and similar backgrounds to apply and bring their valuable experience to our team.
Boston
Temporary
Onsite Only
$16.00-$18.00 Hourly
Boston Children's Hospital is a 404-bed comprehensive center for pediatric health care. As one of the largest pediatric medical centers in the United States, Boston Children's offers a complete range of health care services for children from birth through 21 years of age. (Our services can begin interventions at 15 weeks gestation and in some situations we also treat adults.)
We have approximately 25,000 inpatient admissions each year and our 200+ specialized clinical programs schedule 557,000 visits annually. Last year, the hospital performed more than 26,500 surgical procedures and 214,000 radiological examinations.
Our team of physicians and nurses has been recognized by a number of independent organizations for overall excellence, and we're proud to share some notable examples with you here.
