Job Description

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Healthcare Coordinator Interpreter GPS - Spanish

Location

Cleveland

Facility

Cleveland Clinic Main Campus

Department

Gps Intnl Center-International and Emerging Markets

Job Code

U99895

Shift

Days

Schedule

8:00am-5:00pm

Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

As an GPS Healthcare Coordinator Interpreter, you will Coordinates patient services and responds to a wide variety of patient requests for the International Patient including relationship management, appointments coordination, health system navigation, conflict resolution, intensive problem solving and risk mitigation, communications while assisting international patients and physicians, professional and administrative staff members. Facilitates the coordination of care involving a broad spectrum of professional discipline, socioeconomic and cultural perspectives.

A caregiver in this role works days from 8:00 a.m. -- 5:00 p.m. with travel 25% to 50% of the time, as needed, to Northeast Ohio Cleveland Clinic locations.

A caregiver who excels in this role will:

• Assist international and limited English proficiency (LEP) patients and physicians or other healthcare workers by facilitating the communication process.

• Interpret dialogue and written material from one language to another including interpreting patient histories, physician instructions to patient, and patient questions for physician, nurse-patient dialogue and conducting pre-operative or post-operative education.

• Facilitate communication between provider and patient on the ramifications of accepting treatment or undergoing surgery.

• Ensure that patients understand their illness, its treatment and their legal rights.

• Interpret sensitive information to patients or their families including diagnosis of terminal or severe illness, death of a family member during treatment or surgery or information pertinent to ethnic, cultural or religious values, morals and customs.

• Coordinate patient services, such as scheduling follow-up medical appointments and gathering patient medical reports, x-rays, etc.

• Assist with problem resolution and process improvement.

• Collaborate with staff to coordinate appropriate response to request utilizing second language skills.

• Provide timely follow-up to complaints to minimize negative consequences.

• Assist the department by working an on-call rotation (nights, weekends, holidays, etc.) to support patient needs.

• Other duties as assigned.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma/GED

• Five years of customer service experience in an exceptional customer service environment

• OR Bachelor's degree

• Valid State Driver’s License and maintain automobile insurance coverage

• Must obtain Ohio license within 30 days of starting date

• PC and Microsoft proficiency

• Fluent in one or more foreign languages - verbal and written

• Exemplary interpersonal skills and ability to interact with individuals and groups in a wide variety of highly sensitive and diplomatic situations

Preferred qualifications for the ideal future caregiver include:

• Bachelor's degree

• Medical terminology knowledge attained through formal coursework or experience

• Healthcare experience

• Professional interpreting experience

• Experience with maintaining confidentiality and performing complaint resolution

Physical Requirements:

• Ability to perform work in a stationary position for extended periods

• Ability to operate a computer and other office equipment

• Ability to communicate and exchange accurate information

• Ability to travel throughout the hospital system

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster

Cleveland Clinic is pleased to be an equal employment opportunity employer.