Job Description

We are a small medical practice based in Honolulu, Hawaii seeking a full-time Healthcare Client Support & Administrative Assistant to replace and support key functions previously handled by an in-house W-2 employee.This role is primarily client-facing and focused on phone and email support, schedulingassistance, and general administrative coordination. The ideal candidate has prior experience ina healthcare setting, understands HIPAA compliance, and is comfortable interacting withpatients and insurance-related inquiries in a professional, empathetic manner.
Key ResponsibilitiesClient & Patient Support● Answer inbound phone calls and respond to client inquiries professionally● Respond to emails and follow up on patient questions or requests● Provide clear, calm, and friendly communication to patients● Serve as a primary point of contact during business hours (Mon–Fri)
Administrative Support● Assist with appointment coordination and scheduling support● Update and maintain basic patient information as directed● Support providers with administrative follow-ups as needed● Maintain accurate records and documentation in accordance with practice standards
Healthcare Systems & Tools● Use the practice’s Electronic Medical Record (EMR) system for basic tasks● Work within the phone system to manage inbound and outbound calls● Utilize Google Workspace for email, calendars, and internal communication● Follow all internal workflows and compliance guidelines

Required Skills & Experience (Must-Haves)

• Prior experience in healthcare (medical office, clinic, healthcare support role, etc.)
• HIPAA training or strong understanding of HIPAA compliance
• Excellent spoken and written English
• Comfortable handling phone-based patient communication
• Professional, empathetic, and patient-focused communication style
• High level of discretion and confidentiality

Nice to Have

• Experience working with Electronic Medical Records (EMRs)
○ Familiarity with Charm Health is a plus
• Experience using RingCentral or similar phone systems
• Experience supporting medical providers or small practices
• Prior remote healthcare support experience

Tools & Systems

• Charm Health (EMR)
• RingCentral (phone system)
• Google Workspace (email, calendar, docs)

Why This Role

• Stable, full-time role with a growing medical practice
• Clear responsibilities and consistent schedule
• Meaningful patient-facing work
• Long-term opportunity replacing an in-house role

Why Join Assist World?
100% REMOTE$50 birthday bonus$200 testimonial bonus$500 entry monthly raffleNO TRACKER. NO PROBLEM