Job Description

About the role

This role is the key role in the clinic, delivering a high end, premium experience that the member will remember and want to tell their friends about. During the appointment you will be the face of the clinic, greeting the member and taking them through their new journey with us. You will collect and record every data point accurately and consistently, with genuine warmth, and hand a clean record to the doctor. You do not interpret results, and you do not deliver treatment; your job is to make the data reliable and the visit a world class experience.

What you’ll be doing

• Own the members first appointment end to end ensuring the experience is 5-star
• Ensure all results are captured and recorded accurately
• Keep utilisation at its standard without making the member feel rushed
• Maintain equipment: daily QA checks, calibration logs, escalate faults immediately and switch to backup kit so the day never stops
• Cover front of house on rotation: phones, arrivals, the waitlist, and rebooking conversations to the agreed standard
• Follow infection control, safeguarding, chaperone and consent procedures without exception

Requirements

Essential

• Competent, current phlebotomist. There is no trainee band: you must arrive able to take blood well.
• Experience as a healthcare assistant, phlebotomist or equivalent in a clinical setting (private screening, NHS Band 3 to 4, private clinic).
• Comfortable with technology and structured protocols.
• Genuinely member service-minded: warm, unflappable, precise. You will be the first and last person every member meets.
• Adaptable and resilient with the ability to multitask.

Desirable

• Experience in five-star hospitality or premium consumer health.
• Knowledge and passion for preventative health and wellness.
• Second language.

What we offer

• Competitive benefits package.
• Get A Drip Staff training credit to spend on drips and boosters, up to the value of £2,760 per annum.
• 22 days per annum, which rises by one additional day per full completed year of service up to a maximum of 30 days, plus 8 bank holiday days which are added to your leave entitlement which can be taken throughout the year at your request (as clinics remain open on bank holidays with the exception of Christmas day).
• Auto-enrolment pension scheme.
• Exclusive perks via Perkbox.

Get A Drip is moving from start‑up to scale‑up, and we’re looking for people who want to be part of that journey. We’re disrupting the way preventative healthcare is delivered, building, improving and evolving constantly and we want team members who are energised by growth, change, positive impact and possibility.

Working here isn’t for everyone, and that’s okay. You’ll thrive with us if you enjoy:

• A fast‑moving environment where priorities evolve as we grow
• Taking initiative and solving problems without waiting for instruction
• Building and improving processes, systems and ways of working
• Wearing different hats and stepping outside your job description when needed
• Owning your work and being accountable for outcomes
• Comfortable with being challenged and with challenging back
• Collaborating closely with a small, committed team
• Learning continuously as we introduce new tools, systems and ideas

And you may not enjoy it if you prefer:

• Predictable routines
• Clear, unchanging structures
• A narrow, fixed job description
• Slow decision‑making
• A highly established corporate environment

If you’re excited by growth, pace and possibility — and you want to help people live healthier for longer — we’d love to hear from you.