Job Description

DUTIES AND RESPONSIBILITIES

• Understands the philosophy, objective, policies and standards of the hospital and nursing department.
• Adhere to the hospital policies and procedures and nursing code of conduct.
• Keeps confidential of patients’ personal and medical history.
• Listens to ward report before the change of each shift and receive assignments.
• Assists the nurses in doing basic nursing care for patients’ comfort, safety, nutritional and elimination needs.
• Gives bed bath and provide total personal hygiene to non-ambulatory patients. Assist ambulatory patients when necessary.
• Assists staff nurse for dressing, setting intravenous lines, catheterization, swabbing, etc. Clear the trolley after used. Was and place all instruments in the appropriate place.
• Assists the nurse in taking and recording vital signs e.g. temperature, pulse and respiration.
• Assists in maintaining record of intake and output chart.
• Assist in lifting, turning and positioning of patients in bed, bed to chair and bed to trolley using the correct body mechanics.
• Assists in treatment of pressure areas.
• Assists in sending patients to O.T. and fetching from O.T. (trained nurse to follow).
• Escort patients to other departments for diagnostic procedures, physiotherapy, outpatient clinics e.g. (for uncomplicated cases) and fetch them back.
• Assists in admission, transfer and discharge of patients.
• Assists in collection of specimen of urine, faeces, sputum and vomit and dispatch them to the lab and collect result back to the ward.
• Assists doctors when required.
• Gives bedpan, urinal to patients and cleans them after used.
• Makes and tidies beds. Change linen when necessary and places soiled linen in the appropriate colored code laundry bag.
• Helps to maintain the cleanliness of pantry, treatment room, utility room and linen room.
• Assists in serving meals and drinks and to collect rays immediately after use.
• Sends and collects CSSS items.
• Attends staff meeting/conference and in service training.
• Carries any other duties when instructed by Nurse Manager/Charge Nurse/Unit Manager especially during emergency.

ALL STAFF RESPONSIBILITY ON CUSTOMER SERVICE

• All employees will understand and be able to implement Customer Service policy, as stated in the Quality Manual, Procedures, relevant work instruction and Customer Service Manual.
• Help to improve customer service by meeting and exceeding customer expectations.
• To help resolve difficulties customer may face.
• To promote customer service of a high standard among staff.
• Keep customer service committee update on customer service issues.
• To ensure that when dealing with customers all members of the staff respond in a courteous, consistent, timely and fair manner and satisfy all reasonable requests from customers.
• To ensure that the hospital resources are used efficiently and effectively when dealing with customers.
• Provide physical comfort, specifically relief from pain and pleasant and clean surrounding.
• Carbolizes beds and equipment and tidies patients’ bedside lockers, cardiac tables, chairs and surrounding areas

Education:

• Sijil Pelajaran Malaysia
• Certified healthcare assistants would be a priority.

Knowledge and Experiences:

• Experience working in a hospital setting is an advantage

Special skills required

• Able to converse fluently and write in English language and Bahasa Malaysia

Personal attributes

• Have interpersonal and communication skills.
• Caring, honest, and responsible worker.
• Willingness to work on scheduled hours, shifts and weekends, public holidays and any time called during an emergency.