Job Description

Employment Status:

Full time

Shift:

Day (United States of America)

Facility:

4348 Electric Rd - Roanoke

Requisition Number:

R162943 Healthcare Administrative Associate - Pediatrics - Tanglewood (Open)

How You’ll Help Transform Healthcare:

Please Note: While this position includes patient registration responsibilities and cross-training opportunities, the primary assignment for this vacancy will be within our Carilion Children's Call Center supporting appointment scheduling, patient inquiries, and coordination of care. Candidates should be comfortable working in a fast-paced, phone-based environment with a strong emphasis on customer service and accuracy. The Healthcare Administrative Associate supports clinic operations by performing administrative, scheduling, registration, and customer service functions to ensure efficient and effective patient care delivery.

The Healthcare Administrative Associate:

• Performs functions including patient registration, scheduling, outbound pre-registration calls, and check-in processes.
• Manages multi-line phone systems, answers calls, schedules appointments and routes messages appropriately.
• Maintains accurate patient demographic, insurance, and eligibility information.
• Collects co-payments, deductibles, and other payments and balances daily transactions.
• Maintains and organizes medical records in compliance with regulatory standards.
• Uses electronic medical record systems for scheduling, reporting, and documentation.
• Provides directions and assistance to patients and visitors.
• Maintains reports, databases, and spreadsheets and performs basic data analysis.
• Supports administrative functions including correspondence, reports, and meeting materials.
• Serves as a resource for team members and assists with training as needed.
• Maintains a safe, organized, and efficient work environment.

What We Require:

Education: High school diploma or GED required.

Experience: None.

Licensure/Certification: Not required.

Life Support: Not required.

Other Minimum Qualifications: Strong customer service orientation and communication skills. Knowledge of medical terminology, office procedures, and electronic medical records. Proficiency in computer data entry and Microsoft Office applications. Ability to multitask and maintain attention to detail in a fast-paced environment.

This job description is only meant to be a representative summary of the major responsibilities and accountabilities performed by the incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

Compensation Range:

$16.18 - $22.65

Employee pay is based on a variety of factors, including qualifications, credentials, education, and prior work experience. The compensation range does not include benefits or pension plan.

Recruiter:

DANA JOHNSON

Recruiter Email:

dejohnson@carilionclinic.org

For more information, contact the HR Service Center at 1-800-599-2537.

Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status. Carilion is a Drug-Free Workplace. For more information or for individuals with disabilities needing special assistance with our online application process contact Carilion HR Service Center at 800-599-2537, 8:00 a.m. to 4:30 p.m., Monday through Friday.

For more information on E-Verify: https://www.carilionclinic.org/eoe-e-verify-and-right-work-policies

Benefits, Pay and Well-being at Carilion Clinic

Carilion understands the importance of prioritizing your well-being to help you develop and thrive. That’s why we offer a well-rounded benefits package, and many perks and well-being resources to help you live a happy, healthy life – at work and when you’re away.

When you make your tomorrow with us, we’ll enhance your potential to realize the best in yourself. Below are benefits available to you when you join Carilion:

• Comprehensive Medical, Dental, & Vision Benefits
• Employer Funded Pension Plan, vested after five years (Voluntary 403B)
• Paid Time Off (accrued from day one)
• Onsite fitness studios and discounts to our Carilion Wellness centers
• Access to our health and wellness app, Personify Health
• Discounts on childcare
• Continued education and training