Job Description

Responsibilities/Duties:

• Politely answers the telephone. Communicates information to the appropriate personnel.
• Assists with patient scheduling and registration.
• Accompany patients to other departments.
• Assists with the preparation of patient medical records, including preparing the labels and daily sheets.
• Enters and verifies data in the computer system, and may assist with chart abstracting.
• At the direction of the MA, assists with the prior authorization of medications.
• Orders supplies as needed. Maintains supplies in a neat and orderly environment. Stocks exam rooms daily. Picks up or returns items to sterile processing.
• Assists with the scheduling and faxing of referrals.
• Removes outdated supplies from the exam rooms and replenishes them with new supplies.
• Interacts professionally with patients.
• Maintains equipment, utility areas, and support areas in a clean and neat environment. Assists the MAs with cleaning the exam rooms after each patient.
• Communicates appropriately and clearly to staff members and Providers.
• Maintains a good working relationship within the department and with other departments.
• Demonstrates the ability to be flexible & organized. Can function under stressful situations.
• Manages and operates equipment safely and correctly. Uses proper body mechanics.
• Orients new employees when necessary.
• Responds promptly to changes in workload, adjusting assignments as necessary to achieve optimal productivity, efficiency, and fiscal responsibility.
• Performs other duties as assigned

Management reserves the right to assign or reassign duties and responsibilities to this job. This job description is subject to change at any time with or without notice.

Education/Experience:

• High school graduate or equivalent preferred
• Some administrative/clerical experience preferred

Professional Skills & Expectations:

• Able to effectively communicate in English, both verbally and in writing
• Maintains regulatory requirements
• Wears identification while on duty; uses computerized time system correctly
• Actively participates in the department’s performance improvement activities, as requested
• Represents the organization in a positive and professional manner
• Complies with all the organization's policies
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Ability to function well in a high-paced and at times stressful environment
• Teamwork and collaboration
• Professionalism and strong work ethic

Physical Requirements & Demands:

• Ability to remain in a stationary position, often standing or sitting for prolonged periods.
• Ability to move about to accomplish tasks or move from one worksite to another.
• Able to constantly communicate with others to exchange information.
• Ability to constantly assess the accuracy, neatness, and thoroughness of the work assigned.
• Ability to wear personal protective gear correctly.
• Occasionally light work that includes moving objects up to 20 pounds.
• Occasionally requires repeating motions that may include the wrists, hands, and/or fingers.
• Occasionally encounter noisy environments.