About West Chester Hospital
West Chester Hospital provides its patients with access to the region’s largest group of specialized physicians and medical providers. With a reputation for providing outstanding patient experiences and quality medical care, the hospital consistently ranks amongst the top 5% in the nation.
West Chester Hospital provides a Level III Trauma Center that delivers superior emergency and critical care, and a certified Primary Stroke Center that provides access to the subspecialty care at the UC Gardner Neuroscience Institute. West Chester Hospital has also achieved Magnet Recognition for excellence in nursing from the American Nurses Credentialing Center® (ANCC), and the hospital is routinely ranked among the best places to work in Ohio and Greater Cincinnati.
Reviewing orders as written, notifying the nurse of any STAT orders Completing the necessary computer order entry and/or requisitions on a timely basis and forwarding to the appropriate department Scheduling diagnostic tests with the appropriate department Document completion of orders transcribed Completing all clerical activities related to admission, transfer or discharge of patient.
Able to multitask during periods of high-activity or high-stress Communicates effectively with healthcare providers Utilizes proper phone etiquette. Assists with answering phones. Demonstrates customer service when interacting with patients, families, healthcare team members, and staff from all hospital departments Entering appropriate information in electronic communication system Answering patient call lights promptly Paging/calling the appropriate personnel as needed Notifies appropriate healthcare provider of critical test results Acting as a receptionist, maintaining a positive attitude to greet and assist patients, visitors, physicians, and staff from all hospital departments Serving as a resource for unit as needed Ensures patient information is handled according to HIPAA.
Assembling the charts on all new admissions Perform chart maintenance throughout shift Promptly adding reports to the chart as needed Facilitates charts to medical records Copying charts as needed Breaking down charts of discharged patients and placing in designated spot for Medical Record pick up.
Performing courier duties as directed by the RN. Completing the admission, transfer, discharge log board, and statistical logbooks. Assists with ordering and stocking supplies/equipment/forms Assisting with placing patient charges Facilitates the maintenance of a clean, safe and organized environment. Performs the duties of a patient sitter as needed Notifying the nurse immediately if equipment is not available. Assists with unit's statistics and Quality Improvement Data Demonstrates the knowledge and willingness to work in multiple areas Assists in orienting and mentoring new personnel/volunteers.
Education: High school diploma or equivalent required. HUC education from college or vocational school preferred.
Years of Experience: 1-2 years equivalent customer service experience.
Required Skills and Knowledge
UC Health brings together the region’s top clinicians and researchers to provide world-class care to the Cincinnati community and beyond. From our centrally located UC Medical Center to our state-of-the-art West Chester Hospital, UC Health delivers the absolute best in treatment and care.
Continually recognized for excellence and backed by the academic strength of the University of Cincinnati, one of the nation’s top 25 public research universities, UC Health is revolutionizing how discovery-driven care is delivered.
It’s all part of UC Health’s mission to provide the highest quality and most compassionate healthcare through leading-edge clinical services, teaching, innovation and research across medical specialties.
UC Health is an equal opportunity M/F/Disabled/Veterans employer committed to a diverse and inclusive work environment.
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