Job Description

Franciscan Health Crown Point12750 S Francis Dr Crown Point, Indiana 46307

The Health Unit Coordinator I, among the Franciscan team, provides operational support to the unit within the defined scope of practice to maintain quality of care standards. This position, also, acts as a first-line customer service advocate to promote excellence in the customer experience.

WHO WE ARE

Franciscan Health is a leading healthcare organization dedicated to providing exceptional patient care and promoting health and wellness in our community. Our mission is to ensure that every patient receives the highest quality of care through innovation, compassion, and excellence. With 11 ministries and access points across Indiana, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers who provide compassionate, comprehensive care for our patients and the communities we serve.

WHAT YOU CAN EXPECT

• Part-time, 20 hours per week

• Weekdays and every other Weekend/Holiday from 6:30 a.m.-3:00 p.m. (three 8-hour shifts one week and two 8-hour shifts the next week within a pay period)

• Respond to call lights and direct the inquiry to the appropriate party; activate alerts; monitor tube system where applicable and utilizes proper response etiquette.

• Greet and assist patients, visitors, physicians, students, and staff; answers their questions utilizing appropriate response standards and coordinate the activities of nursing staff, physicians, hospital departments, patients and visitors to act as a first line customer service advocate.

• Facilitate communication of patient information, working within the unit as well as with other units and departments; report pertinent information in a timely and accurate manner to ensure appropriate parties have all needed.

• Answer multi-line telephones answering the caller’s questions or directing the caller to the appropriate party; utilize proper telephone etiquette and respond within the defined service standards.

• Provide unit support by assisting with bed assignments and maintaining accurate patient locations in Epic.

• Assist in the onboarding and training of new employees to ensure all employees receive consistent and accurate information.

• Transcribe physician orders as required, utilizing basic knowledge of anatomy and physiology, disease process, medical terminology, and accepted abbreviations to ensure timely and accurate completion of patient care records in accordance with policies and procedures.

QUALIFICATIONS

• High School Diploma/GED Required

• 1 year Healthcare or related experience Preferred

• Basic Life Support Program (BLS) - American Heart Association Required within 90 Days and

• Health Unit Clerk (HUC) Preferred and

• Certified Nursing Assistant (CNA) Preferred

TRAVEL IS REQUIRED:

Never or Rarely

EQUAL OPPORTUNITY EMPLOYER

It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law.

Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights.

Franciscan Alliance is committed to equal employment opportunity.

Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org