Job Description

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke University Hospital

Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States. The largest of the four Duke Healthhospitals with 1062 patient beds, it features comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more.

Duke Nursing Highlights:

• Duke University Health System is designated as a Magnet organization
• Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses.
• Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
• Duke University Health System has 6000 + registered nurses
• Quality of Life: Living in the Triangle!
• Relocation Assistance (based on eligibility)

Health Unit Coordinator-Duke University Hospital Neuro ICU

Day Shift- 3-12 hour shifts per week 7:00am-7:30pm

The Health Unit Coordinator (HUC) supports patient care by providing essential clerical and administrative services within the patient care unit. This role serves as a central communication resource for patients, visitors, physicians, and staff while ensuring accurate management of patient records, scheduling activities, and departmental operations. The ideal candidate demonstrates exceptional customer service, strong organizational skills, and the ability to thrive in a fast-paced healthcare environment.

Key Responsibilities

• Serve as a primary point of contact for patients, visitors, and staff, providing courteous and professional customer service.
• Answer and direct telephone calls, relay messages, and respond to patient requests appropriately.
• Manage patient records by maintaining charts, preparing documents, and uploading information into the electronic medical record (EMR).
• Navigate EMR systems to access patient information, generate reports, schedule appointments, and manage task lists.
• Coordinate patient transportation requests using available technology.
• Assist with unit operations, including ordering supplies, maintaining inventory, copying, filing, mailing, and distributing materials.
• Maintain departmental records such as timekeeping information, compliance reports, and continuing education documentation.
• Support onboarding activities by assisting with clerical training for new staff members.
• Schedule maintenance requests and generate reports as directed by leadership.
• Participate in process improvement initiatives and ensure compliance with regulatory and legal requirements.
• Conduct patient rounds to introduce services and address questions or concerns.
• Perform other related duties as assigned.

Minimum Qualifications

Education

• High school diploma or GED required.
• Equivalent combination of education and related experience may be considered.

Experience

• Minimum of six (6) months of customer service experience required.

Knowledge, Skills, and Abilities

• Knowledge of general clerical and office procedures.
• Understanding of medical terminology and healthcare information systems.
• Ability to navigate electronic medical record systems and office technology.
• Strong verbal and written communication skills, including professional telephone etiquette.
• Excellent organizational skills with the ability to prioritize multiple tasks.
• Ability to follow oral and written instructions accurately.
• Ability to establish and maintain effective working relationships with patients, visitors, physicians, and team members.
• Ability to work tactfully and courteously in a customer-focused healthcare environment.

Schedule: Day Shift (No Required Track Schedule