Job Description

Job Location: Jackson, WY 83001
Position Type: Full TimeEducation
Level: None
Salary Range: $22.68 - $27.00 Hourly

Job Shift: Day
Job Category: Non-ClinicalJob

Summary
Under the supervision of Director, Clinical Supervisor, or Charge Nurse, performs the receptionist and secretarial duties while
functioning as focal communication source at the nursing station. Adheres to and practices the SJH Corporate Compliance
Program and participates in Performance Improvement activities.
Essential Functions
1. Receptionist Activities
·Courteously receives, greets and directs patients, visitors and hospital personnel arriving on or calling the unit.
·Acts as a focus of communication in nurses' station regarding all patient care activities, patient locations and is able to
provide information and direction regarding same.
·Receives requests from patients and families and refers requests to nursing staff or appropriate hospital personnel.
·Handles communication during emergency situations, stat requests and orders handled effectively.
·Maintains, develops, and updates skills to implement ideal service.
2. Clerical/Secretarial Activities
·Records and delivers messages for patients and staff.
·Receives and helps distribute mail, flowers and other items for patients or delegates to appropriate personnel.
·Maintains adequate quantity of forms, supplies and equipment inventory on unit.
·Maintains bulletin boards as assigned and keeps communication sources clear.
·Maintains clean, safe and functional working environment in nursing station area.
3. Patient Record Activities
·Initiates, assembles and maintains records for all patients on the unit.
·Accurately transcribes physicians' orders, and communications necessary to implement orders.
·Initiates computer current information contained on patient Kardex.
·Accurately files diagnostic and laboratory reports in appropriate patient record. Maintains charts in appropriate functional order per hospital policy.
·Monitors location of record at all times.
·Prepares and transfers patient record to medical records upon discharge of patient.
Job Requirements
Minimum Education
Required: NA
Minimum Work Experience
Required: Good communication, interpersonal and customer service skills. Ability to speak English clearly and be understood. Ability to read and write English clearly and comprehend medical terminology. Must possess excellent phone etiquette and phone customer service skills, legible handwriting. Ability to multi-task. Basic computer skills.
Preferred: Previous clerical and/or receptionist experience.
Functional Demands
Working Conditions: Hospital medical/surgical unit. Frequent stressful situations and interruptions. Must be onsite at the SJH campus or other facilities to fulfill the responsibilities of this role.
Physical Requirements: 90% of shift sitting. Intermittent standing and walking. Computer use. Heavy phone usage.
Direct Reports: None
Reports to: Clinical Manager RN PCU
Internal and External Contacts: All hospital personnel, physicians, patients, family, vendors and visitors.
Leadership Capabilities
Approachability
·Is easy to approach and talk to
·Spends the extra effort to put others at ease
·Builds rapport well
Attention to Detail
·Completes tasks in a way that ensures there are no errors
·Methodically and patiently reviews work to identify any mistakes or discrepancies
·Creates and stores documentation in a way that is thorough and easy to access
Composure
·Avoids becoming defensive or irritated when times are tough
·Maintains balance when the unexpected happens
Interpersonal Skills
·Relates well to all kinds of people, up, down and sideways, inside and outside the organization
·Builds appropriate rapport
·Uses diplomacy and tact
Patient Focus
·Is dedicated to meeting the expectations and requirements of patients
·Gets firsthand patient feedback and uses it for improvements
·Established and maintains effective relationships with patients and gains their trust and respect