The Health Unit Coordinator (HUC) is part of the health care team and utilizes her/his knowledge and skills to support and enhance safety, patient experience, communications, and efficiency on nursing units. The HUC, under the direct supervision of the Nurse Manager or Charge Nurse, performs general non-clinical duties and specific services necessary to expedite the efficient functioning of the nursing unit consistent with the philosophy, goals, policies and procedures in the nursing department and OHSU.
1. SAFETY & PATIENT EXPERIENCE - Act to promote a safe environment and Patient and Family Centered Care across the continuum to promote service excellence to foster exceptional experiences for our patients• Greet and screen visitors• Update whiteboards and call boards• Maintain census in Epic• Conduct safety/environment of care surveillance• Label medication bins• Post Fall Risk and Isolation signs• Print wrist bands• Manage telemetry boxes• Facilitate patient and family experienceso Orient to unit and visitor policieso Assist with communications between patient/family and healthcare team memberso Provide way findingo Activate MyChart (as requested) 1. GENERAL POSITION INFORMATION:o Answer and triage call lightso Track patient belongingso Make post-discharge follow-up appointments (as requested)o Support patient and family centered care across the continuum through Service Excellence
2. COMMUNICATIONS & OPERATIONS - Support operations necessary to meet the needs of the unit.• Communicate in a respectful, caring and non-judgmental manner.• Facilitate unit communicationso Answer phoneso Assist with pagingo Make nurse-call assignmentso Manage Vocera wireless communication devices• Schedule VIP (hospital transport) requests• Assemble/disassemble charts• Report and track equipment requiring maintenance• Order and stock office supplies• Send/receive materials in P-tube• Place Equipment Pool orders• Reconcile Epic downtime entries (census)• Fax written orders (as requested) 3. RESOURCE - Serve as a resource to the unit to expedite the efficient functioning of the unit. • Request and track ITG/Facilities work orders• Make staffing calls at direction of Charge Nurse or Manager• Resolve printer malfunctions• Print trip-tiks• Maintain employee phone list (as requested)• Create, print, and distribute flyers• Deliver mail• Other duties as assigned 4. Demonstrate performance consistent with Departmental, Divisional and Organizational expectations and core competencies• Maintain confidentiality and privacy of patient information• Prioritize HUC responsibilities and seek consultation when needed• Perform area specific skills and follow established protocols• Demonstrate fiscal accountability and the effective use of resources.• Assume responsibility for professional / job related development, knowledge of advances in technology, use of new equipment and appropriate application of hospital systems; maintain knowledge base essential to the role of Health Unit Coordinator
Benefits:
We are Oregon's only public academic health center. In addition to caring for patients, we lead groundbreaking research. We also train the next generation of health care professionals. As Portland's largest employer, we give you opportunities to learn and advance in a system of hospitals and clinics across Oregon and Southwest Washington. All are welcome. OHSU welcomes people of all ages, ethnicities, genders, national origins, religions and sexual orientations. We are striving to build an anti-racist, multicultural institution and encourage people with diverse backgrounds to apply. To request reasonable accommodation, contact askhr@ohsu.edu
