Job Description

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Health Unit Clerk - Acute Cardiology and Cardiothoracic Surgery

Location

Akron

Facility

Akron General Medical Center

Department

4200 CV Surg Acute Cardiology-Cleveland Clinic Akron General

Job Code

AK9959

Shift

Days

Schedule

7:00am-3:30pm

Job Summary

USW Bidding Period 8/28/26-9/1/26

Job Details

USW Bidding Period 8/28/26-9/1/26

Join us at Cleveland Clinic Akron General Hospital where we have been providing world-class care to our community for over 100 years. Here, we strive for patient-centered care and comfort with our collaborative team of healthcare professionals. We are committed to serving the community and treat our patients as family.

Akron General’s 4200 Unit is a Complex Cardiovascular Unit that serves a diverse population, with patients recovering from open-heart surgeries, amputations, lung operations, heart attacks and other critical medical concerns. As a Health Unit Clerk on this unit, you will greet newly admitted and transferred patients, helping facilitate a healing and supportive environment. You will coordinate communication between patients, families and healthcare staff to enhance unit functioning and organization. In this role, you can also explore professional development opportunities to enhance your skills, advance to higher positions or seek further education.

A caregiver in this position works days from 7:00AM – 3:30PM, including every other weekend and 3 holidays per year.

A caregiver who excels in this role will:

• Perform administrative and clerical duties.
• Conduct an in-person greeting and welcome newly admitted and transferred patients to the unit.
• Respond to patient call lights in a manner that expedites appropriate follow through as needed.
• Make rounds on patients throughout their hospital stay.
• Communicate with and facilitate communication between patients, families, other departments and healthcare team members regarding patient care.
• Assist with processing patient admissions, transfers and discharges.
• Provide concierge service to assist patients and families with wayfinding and directing them to available resources.
• Assemble and maintain patient medical records and other documents related to patient care.
• Troubleshoot equipment such as call system, portable phones, WOWs and other unit devices.
• Keep nursing stations clean and organized.
• Complete mandatory education and training.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED
• One year of experience in a customer service-related role
• Prior job experience with typing or computer training or equivalent coursework

Preferred qualifications for the ideal future caregiver include:

• Microsoft Office experience

Physical Requirements:

• Requires full range of motion, manual and finger dexterity and eye-hand coordination.
• Requires frequent data entry, standing and walking for extensive periods of time.
• Requires normal or corrected speech, hearing and vision.
• Requires some exposure to communicable disease or body fluids.

Personal Protective Equipment:

• Follows Standard Precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster.

Cleveland Clinic is pleased to be an equal employment opportunity employer.