Job Description

Kaelo provides essential healthcare solutions ensuring the physical and psychosocial wellbeing of all South Africans towards lasting social change. Kaelo meets the Healthcare needs of Corporate and Retail clients across South Africa – products offerings include Medical Insurance, Medical Aid, Gap Insurance, Kaelo Money and employee assistance programmes.

The Health Systems Team Lead / Senior Business Analyst is responsible for leading the analysis, design, testing, and successful implementation of strategic and operational technology solutions within the Health Systems environment.

This role acts as the bridge between business and technology, ensuring business needs are translated into clear functional and technical requirements, delivered through the development lifecycle, and implemented in line with governance and operational standards. The role also provides leadership, mentorship, and quality oversight to the Health Systems Business Analyst team while driving continuous improvement, automation, and data-driven decision-making.

At Kaelo, our mission is to provide quality and affordable healthcare that significantly improves the lives of all South Africans. The Health Systems team plays a critical role in enabling this mission by delivering innovative technology solutions that improve operational efficiency and member experience.

• Business requirement documentation
• Functional requirements documentation
• Project management of technical delivery cycle
• Testing tasks in test environment
• Documentation of Operating Procedures (SOPs)
• Implementation of controls and governance
• Analyse business data and proactively identifying system improvements and efficiencies
• Automate and simplify processes
• Coach and mentoring intermediate/junior team members
• Stakeholder management – Business, external business partners, Technology team
• Improve and drive cross-functional team collaboration through accurate and focused forms of communication

Qualifications

REQUIRED – Essential Experience

• 5–8 years' experience in Business Analysis, Systems Analysis, or Health Systems within the Medical Aid or Medical Insurance industry.
• Experience leading or mentoring a team of Business Analysts or Systems Analysts.
• Experience delivering technology projects across the full software development lifecycle.
• Experience working with the MIP Medical Aid/Medical Insurance Administration System (CRM and Administration modules), including configuration, workflows, membership, claims, and operational processes.
• Experience facilitating workshops and engaging with senior business stakeholders.
• Experience in testing, defect management, release management, and production support.

Advantageous

• Experience working with APIs, integrations, batch processing, and third-party systems.
• Experience with healthcare claims, membership, provider, or wellness administration systems.
• Experience with Agile and Waterfall delivery methodologies.

EDUCATION: QUALIFICATIONS: ACCREDITATIONS WITH PROFESSIONAL BODY

REQUIRED

• Degree in Business Informatics, Information Technology, Computer Science, or a related field.

Preferred

• Business Analysis certification (IIBA, FTI, or equivalent).
• Project Management certification or exposure to Agile/Scrum methodologies.
• SQL certification or relevant database training.

Technical Skills

Essential

• Basic SQL skills (Microsoft SQL and/or PostgreSQL).
• Advanced Microsoft Excel skills.
• Business process modelling and documentation.
• Requirements gathering and functional specification writing.
• Test planning and execution.

Advantageous

• JIRA or similar work management tools.

Additional Information

COMPETENCIES & ATTRIBUTES

• Strong analytical and critical thinking skills.
• Excellent problem-solving and root cause analysis ability.
• High attention to detail and quality orientation.
• Strong planning, organisation, and prioritisation skills.
• Ability to manage multiple competing priorities in a fast-paced environment.
• Excellent written and verbal communication skills.
• Strong stakeholder engagement and relationship management.
• Collaborative leadership and mentoring capability.
• Self-motivated with a continuous improvement mindset.
• Adaptable and resilient in a dynamic healthcare technology environment.

SUCCESS MEASURES

The Health Systems Team Lead / Senior Business Analyst will be measured on:

• Successful delivery of strategic and BAU technology initiatives.
• Quality and completeness of business and functional requirements.
• Timely delivery and successful implementation of releases.
• Reduction in production defects through effective testing and governance.
• Continuous improvement and automation of Health Systems processes.
• Quality of stakeholder engagement and communication.
• Development and performance of the Business Analyst team.