Job Description

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Job Title:

Health Systems Informatics Technician 2

Department:

Health System Shared Services | Desk Top Support

The Clinical Applications Technician provides telephone-based technical and application support for the electronic medical record (EMR) system, addressing both technical and end-user workflow issues. This role supports a diverse customer base, including medical center staff, patients utilizing application portals, and Community Connect affiliate hospitals.

The position collaborates closely with IT infrastructure, technical support, and application teams to troubleshoot and resolve Tier 1 and Tier 2 support issues. Additional responsibilities include system maintenance, operational support activities, issue documentation, and other duties as assigned to ensure the reliability and effectiveness of clinical applications.

Minimum Qualifications

High school diploma or GED and one (1) year of relevant work experience in a customer support, healthcare, information technology, or clinical applications support environment.

Additional Information:

Our Comprehensive Employee Benefits Include:

• An array of retirement plan options, each with a generous employer contribution.
• Affordable health insurance options, including dental, vision and prescription coverage that begin on day one.
• Paid vacation and sick leave, including short and long-term disability and paid parental leave.
• Get the most out of the Public Service Loan Forgiveness program.
• And much more!

Location:

Ackerman Rd, 670 (2433)

Position Type:

Regular

Scheduled Hours:

40

Shift:

First Shift

Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions

The university is an equal opportunity employer, including veterans and disability.