Job Description

Aptive is seeking a Health Systems Specialist with clinical informatics, EHR, and healthcare operations experience to support VA enterprise health informatics initiatives, clinical applications, field communications, readiness, training, and continuous improvement activities.

This role will work with clinical and operational stakeholders to assess informatics needs, support implementation of clinical tools and processes, develop resources, manage SharePoint or collaboration environments, and help improve clinical workflows and information system use.

The ideal candidate has a clinical background, strong VHA knowledge, experience supporting CPRS/VistA or related clinical applications, and the ability to translate field needs into practical tools, guidance, and communications.

Primary Responsibilities

• Support core functions of enterprise clinical information systems to enable safe, efficient, high-quality patient care.
• Assist physicians, nurses, and other clinicians with issue resolution related to EHR, CPRS/VistA, clinical applications, and supporting tools.
• Assess information and knowledge-based needs of healthcare professionals and patients; characterize, evaluate, and refine clinical processes.
• Develop, implement, evaluate, and improve clinical informatics tools, clinical decision support, templates, reminders, workflows, training materials, and user guidance.
• Support HITT, CIOC, IRCP, HI CoP, VistA/CPRS training, SharePoint resource development, formal messaging, stakeholder engagement, and field-facing support activities.
• Develop and maintain SharePoint sites, request forms, issue trackers, resource libraries, SOPs, job aids, office hour materials, and performance dashboards.
• Collect, analyze, and report performance metrics to support adoption, utilization, quality, and continuous improvement.
• Facilitate working groups, stakeholder meetings, field user engagement, training sessions, and cross-organizational communications.

Minimum Qualifications

• Bachelor's degree in nursing, health informatics, healthcare administration, information systems, public health, or related field; additional specialized experience may be considered in lieu of degree when contractually permissible.
• 4+ years of clinical informatics, healthcare operations, EHR support, clinical applications, or health systems improvement experience; 8+ years preferred for senior/KP-aligned candidates.
• Experience supporting clinical information systems, EHR workflows, clinical decision support, clinical process improvement, or health informatics communications.
• Experience developing documentation, training materials, SharePoint resources, user guidance, dashboards, metrics, or operational tools.
• Ability to work independently, manage multiple priorities, and collaborate with clinicians, informaticists, program offices, and technical stakeholders.
• Ability to obtain and maintain a public trust clearance.
• Legal authorization to work in the U.S.

Desired Qualifications

• Clinical background such as RN, nurse informaticist, HIS, CAC, clinical program manager, or healthcare operations leader.
• Experience supporting VA/VHA, OHI, CIDMO, FIS, HI CoP, HITT, CIOC, IRCP, EHRM, VistA/CPRS, Clinical Reminders, or SharePoint-based field communications.
• Experience developing formal messaging programs, online communities of practice, training materials, clinical tools, or performance metrics in a large healthcare system.
• Knowledge of healthcare business and clinical operations, clinical workflows, patient safety, and VHA culture.
• Experience with Microsoft 365, SharePoint, Power BI, Excel, Power Automate, Microsoft Forms, Teams, or similar collaboration and reporting tools.
• Strong written communication, facilitation, stakeholder engagement, and customer service skills.

About Aptive

Aptive partners with federal agencies to achieve their missions through improved performance, streamlined operations and enhanced service delivery. Based in Alexandria, Virginia, we support more than a dozen agencies including Veterans Affairs, Transportation, Defense, Homeland Security and the National Science Foundation. ​

We specialize in applying technology, creativity and human-centered services to optimize mission delivery and improve experiences for millions of people who count on government services every day. ​

Founded: 2012Employees: 300+ nationwide

EEO Statement

Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class.

Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.