Job Description

Requisition No: 875855

Agency: Department of Health

Working Title: HEALTH SUPPORT TECHNICIAN - 64027834

Pay Plan: Career Service

Position Number: 64027834

Salary: $34,760 - $35,360

Posting Closing Date: 05/21/2026

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Open Competitive Job Opportunity

Your Specific Responsibilities:

Join Team Duval. At DOH-Duval, we work every day to protect, promote, and improve the health of our community. Join a team that values innovation, collaboration, and public service. Our programs are recognized across Florida for their impact and effectiveness, and we are looking for dedicated professionals who want to make a real difference. If you are passionate about creating healthier communities, your future starts here.

The responsibility of this position is to provide health support functions in a comprehensive health care setting under the direct supervision of a Registered Nurse Supervisor. Participates in clinical and clerical functions. All of the following duties require accuracy, safety, positive customer and team interactions, and adherence to protocol, polices, and procedures at all times. Duties will include, but are not limited to:

Public Health Competency Domain 1: Analytical/Assessment skills

Public Health Competency Domain 2: Policy development/Program planning skills

Public Health Competency Domain 3: Communication skills

Public Health Competency Domain 4: Cultural Competency skills

Public Health Competency Domain 6: Public Health Sciences skills

• Ensures positive communication and interactions with internal and external customers while performing clinical and clerical functions.
• Ensures interactions and communications with clients and team members are positive, accurate, and clear. Takes initiative to listen and understand the views of others.
• Responsible for the collection of laboratory specimens, performing venipuncture and other laboratory tests.
• Uses two patient identifiers to identify correct patient.
• Completes electronic or manual requisitions for laboratory tests as applicable.
• Labels and dates each specimen correctly.
• Consistently completes laboratory log documentation.
• Performs quality controls at the beginning of each day.
• Monitors refrigerator temperature twice daily.
• Obtains height, weight, blood pressure, and other special procedures as requested by the medical provider or indicated by protocol, and documents appropriately on client’s medical record.
• Maintains awareness of patient allergies.
• Assists Medical Provider with examinations and treatments as requested, abiding by preventive health standards outlined in operating protocol.
• Complies with biohazardous waste policy.
• Maintains lab tracking form and comply with lab tracking policy.
• Keeps current of any laboratory policy changes and discuss with supervisor for clarity as needed.
• Monitors all clinic logs for compliance: Laboratory log, Quality Control, Pregnancy Tests, IPO, Hypertension, Diabetes, etc.
• As needed, will be required to cover clinics outside of your normal work area when staffing shortages are recognized which may include traveling to another clinic location.
• Works cooperatively with other DOH-Duval units and outside agencies (JASMYN House) as needed.

Public Health Competency Domain 7: Financial planning/Management skills

Public Health Competency Domain 8: Leadership and Systems Thinking skills

• Takes initiative to perform inventory for laboratory supplies and orders items as needed. Performs inventory of medical supplies in exam rooms and notifies appropriate staff for ordering as soon as possible. Supplies are required to be always maintained to ensure client services are not disrupted.
• Pulls medical records for laboratory results and provider's review. Scans and attaches medical records to electronic health record. Ensures positive communication when answering telephones and assists with telephone messages as appropriate.
• Attends in-service education, staff meetings and health promotion activities as directed or indicated, and other related duties as requested. Ensures accurate and timely submission of Employee Leave and Attendance Records and Employee Activity Records (EAR’s).
• Performs all other duties as assigned.

Required Knowledge, Skills, and Abilities:

• Knowledge of basic medical terminology.
• Phlebotomy skills as well as administering IM and Subcutaneous injections.
• Knowledge of basic computer software.
• Skill in using medical instruments or testing equipment.
• Skill in taking and reading blood pressure.
• Ability to interview patients and obtain a complete medical history.
• Ability to follow instructions.
• Ability to keep accurate records.
• Ability to distribute prescribed medications.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others.
• Able to provide direct patient care services of a medical nature in a public health, medical or clinical setting

Qualifications

Minimum:

• Must have experience in a clinic/physician office setting or hospital setting.
• Proficient in phlebotomy
• Must have a valid driver's license.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Florida Department of Health in Duval County

Comprehensive Care Center

515

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits.
• Nine paid holidays and one Personal Holiday each year.
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options.
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com).

• Flexible Spending Accounts.
• Tuition waivers.
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here All documentation is due by the close of the vacancy announcement.