Job Description

Requisition No: 881636

Agency: Department of Health

Working Title: HEALTH SUPPORT TECHNICIAN - 64000969

Pay Plan: Career Service

Position Number: 64000969

Salary: $1,440.00 Biweekly

Posting Closing Date: 09/18/2026

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FLORIDA DEPARTMENT OF HEALTH

IN ORANGE COUNTY

JOB OPPORTUNITY ANNOUNCMENT

OPEN COMPETITIVE APPOINTMENT

Class Title: Health Support Technician

Position Number: 64000969

Base Salary: $1,440.00 Biweekly

Location: 832 West Central Boulevard – Sunshine Care Center

Orlando, FL 32805

**DOH – Orange is a tobacco free agency.

**This advertisement may be used to fill future vacancies as they become available.

**NOTE: Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process. **

MINIMUM QUALIFICATIONS:

• Three (3) months of verifiable experience working with adult HIV/STD clients or outpatient in a medical setting
• Six (6) months of verifiable customer service experience in a clinical setting.
• Verifiable experience working with Electronic Medical Records to document patient information.
• Willing and able to report to the office daily to perform the duties and responsibilities of the position.
• Are you authorized to work in the United States without employer sponsorship?
• Willing to perform emergency duty during disasters before, during, and/or beyond normal work hours

PREFERRED QUALIFICATIONS:

• Certification as a Medical Assistant or a Certified Nursing Assistant.
• Bilingual. Fluent in English and Spanish or Creole.

JOB DUTIES AND RESPONSIBILITIES:

This position provides routine, personal healthcare in a facility under the direction of a licensed health care practitioner. This position is supervised by the Community Health Nursing Consultant in an ambulatory care setting at the Ryan White HIV/AIDS Program (RWHAP) Sunshine Care Center (SCC) at Florida Department of Health in Orange County (FDOH-Orange). This position will also take directions from Senior Physicians, Medical Director, and the Program Manager. The incumbent must have a good rapport with staff and clients, positive attitude, is flexible, approachable and accepts change readily as evidenced by lack of substantiated complaints/confrontations with staff and clients. Promote the department as a positive, caring community organization through courteous behavior toward all clients and co-workers. Adhere to Department policies and procedures. The Health Support Technician (HST) position in SCC is expected to have continuous communication with clients, staff and providers to ensure a maximum client flow within the clinical setting. This position will in a team approach to promote the SCC’s Patient Centered Care Team model for patient care and clinic function.

HST duties include, but are not limited to:

Prepare patient documents/records in advance of appointments, including obtaining client results and reports.

Takes vital signs, height and weight, conducts routine laboratory tests per physicians’ orders. Follows directions of licensed healthcare practitioners/providers. Collects and records health information and services performed. Provide support for Registered Nurses (RNs) including screening, intake, assessments, referrals, follow-up with clients. Order labs through e-lab or other participating labs for Ryan White HIV/AIDS Program (RWHAP), Medicare, Medicaid, AIDS Drug Assistance Program (ADAP), and Medicare Health Maintenance Organization (HMO). Ensures patients’ continuity of medical care. Prepares and cleans patients’ rooms.

Enters, transcribes, records, stores, and maintains information in either written form or electronic/magnetic recording. Calibrates and maintains equipment as directed. Communicating with persons outside the organization, representing the organization to clients, the public, government, and other external sources. This information can be exchanged face-to-face, in writing, or via telephone/electronic transfer. Keep exam room clean and ready for use, including stocked with appropriate supplies. Assists clients with scheduling follow-up and support services appointments ( e.g. ADAP, Eligibility, etc.)

Duties involved with medical records, responses to record requests, scanning, etc. Complete all necessary employee activity records (EARs), client service records (CSRs), State and locally approved forms necessary for reimbursement, and tracking of services.

Required to attend and participate in SCC Program meetings, staff meetings, in-services, workshops, seminars, and other meetings as delegated and performs other duties as requested.

Other duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES, INCLUDING UTILIZATION OF EQUIPMENT, REQUIRED FOR THE POSITION

• Knowledge of medical terminology.
• Knowledge of human anatomy and physiology.
• Ability to provide direct patient care and treatment.
• Ability to work with patients having a variety of physical problems.
• Ability to determine work priorities and ensure proper completion of work assignments.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others.
• Computer skills.
• Knowledge of Medicaid and other third party insurance.
• Knowledge of Ryan White Program.
• Knowledge of HIV.
• Knowledge of recording, reporting and documenting vital signs.
• Ability to maintain inventory.
• Knowledge of filling system.
• Effective communication skills.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

Innovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Program: Sunshine Care Center

Location: 832 West Central Boulevard; Orlando, FL 32805

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and/or drug screening and participation in direct deposit.Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here All documentation is due by the close of the vacancy announcement.