Job Description

Requisition No: 867981

Agency: Department of Health

Working Title: HEALTH SUPPORT SPECIALIST - 64007504

Pay Plan: Career Service

Position Number: 64007504

Salary: $34,760-$35,200

Posting Closing Date: 01/28/2026

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OPEN COMPETITIVE

This position, an employee of the Nassau County Health Department (NCHD), works to protect, promote, and improve the health of all people in Florida through integrated state, county, and community efforts. The employee is expected to promote innovation by searching for creative solutions and managing resources wisely. They are expected to collaborate through teamwork to achieve common goals and solve problems. The employee is expected to be accountable and perform with integrity and respect. They are expected to be responsive by serving our customers and engaging our partners. Finally, the employee is expected to perform with excellence by promoting quality outcomes through learning and continuous performance. This is a responsible position requiring accuracy and independent judgment under the direct supervision of the Public Health Nutritionist Supervisor working in the Nassau County Special Supplemental Nutrition Program for Women, Infants and Children (WIC Program). This position is based at the Yulee WIC Clinic., however; may be required to report/provide coverage in Callahan, Baker, and Hilliard WIC clinic locations. Employee will be operating a state vehicle to service clients at multiple sites within the Nassau and Baker County areas. Participates in outreach events and QI projects. Performs other duties as assigned by Public Health Nutritionist Supervisor and/or Nutrition Program Director.

Your Specific Responsibilities:
• Interviewing potentially eligible clients via telephone and in person.
• Accurately and appropriately entering all WIC information into FL-Wise.
• Ensures duplicate clients are not created and if a duplicate is determined, follows procedures to get duplicate removed.
• Schedules clients with the appropriate appointment type for all eligible members of a family.
• Perform WIC benefits issuance.
• Orientates new clients to WIC providing information on rights and obligations, use of WIC EBT card, policies and procedures, and WIC clinic operations.
• Schedules return appointments.
• Informs the clients of their need for re-certification information when required according to the program guidelines.
• Performs administrative site duties.
• Answers telephone in a timely manner and returns calls.
• Maintains accurate inventories, including special formula and WIC EBT cards.
• Issues breast pumps according to local WIC protocol and re-evaluates loaned double pumps monthly according to policy.
• Investigates and documents incidents and complaints concerning clients and vendors. Works reports as assigned by supervisors.
• Verify WIC eligibility.
• Interview clients to determine income eligibility at certification and/or re-certification based on established federal guidelines.
• Performs adjunctive eligibility where applicable (use FLMMIS) and records in computer.
• Accurately updates temporary certifications (short certifications) in computer, completes forms, and scans forms into system.
• Investigates and documents incidents and complaints concerning clients and vendors.
• Works reports as assigned by supervisors.
• Obtains anthropometric and hematological data from clients as needed for all appointment types.
• Obtains immunization data and reviews for accuracy.
• Refers clients to other social services as requested.
• Codes services in FL-Wise and HMS EARs accurately.
• Participates in outreach events and QI projects
• Performs all other duties as assigned.

Required Knowledge, Skills, and Abilities:
• Excellent time management, organizational, and multi-taking skills.
• Ability to work effectively with a health care team to maintain an effective working relationship.
• Ability to perform procedures common to the position.
• Ability to recognize areas of own practice that need improvement.
• Ability to teach clients in the program.
• Knowledge of the principles and techniques of effective verbal and written communication and ability to apply them.
• Knowledge of clinical and program practices, policies and procedures and ability to apply them.
• Computer knowledge and ability to include state software programs, and Microsoft office.
• Knowledge of leadership skills.
• Knowledge to recognize situations in which intervention is needed to improve clinic efficiency

Qualifications:
Minimum-
• High school diploma
• Willingness to provide coverage at all Nassau/Baker WIC sites
• Valid Driver’s License
Preferred-
• Previous or current employment with Florida WIC
• Knowledge of administrative and clerical procedures and systems
• Excellent communication and interpersonal skills
Florida Department of Health Mission, Vision, and Values:
Mission:
To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.
Vision:
To be the Healthiest State in the Nation.
Values:
I nnovation: We search for creative solutions and manage resources wisely.
C ollaboration: We use teamwork to achieve common goals & solve problems.
A ccountability: We perform with integrity & respect.
R esponsiveness: We achieve our mission by serving our customers & engaging our partners.
E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:
Nassau and Baker Counties

The Benefits of Working for the State of Florida:
Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:
• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions
(For more information, please click www.myfrs.com);
• Flexible Spending Accounts;
• Tuition waivers;
• And more!
For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.
All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here All documentation is due by the close of the vacancy announcement.