Job Description

Requisition No: 887069

Agency: Department of Health

Working Title: HEALTH SERVICES REPRESENTATIVE - 64086618

Pay Plan: Career Service

Position Number: 64086618

Salary: $34,759.92

Posting Closing Date: 11/12/2026

Total Compensation Estimator Tool

Open Competitive Opportunity

Specific Responsibilities:

This is a Health Services Representative at the West Palm Beach Health Center working as a member of a multidisciplinary team. The primary purpose of the position is to support providers and nursing staff in delivering quality patient care across various clinic settings by performing a wide range of clinical and administrative duties. Clinical responsibilities may include obtaining and documenting vital signs, collecting medical histories, preparing patients for examinations, and assisting with patient flow. Administrative responsibilities may include scheduling appointments, maintaining records, and providing general clerical support. Work is performed under the supervision of a Senior Community Health Nurse Supervisor. This position requires independent judgment, initiative, applying general knowledge of business practices and skill in applying instructions to accomplish various job functions.

This position is designated as sensitive position and is required to maintain confidential information in accordance with the Florida Department of Health (FDOH) Palm Beach County Health Department (CHD) Information Security policy and protocols, and procedures. This position will have access to the following system(s): Health Management Systems (HMS) for entering Employee Activity Record’s (EAR’s), HMS for the purpose of reviewing patient medical records, scheduling patient return appointments as needed while patient is in clinic and print out patient schedules for clinic, Electronic Health Record (EHR) for the purpose of documenting and reviewing patient medical record, printing of progress notes, entering data and Surveillance Tools and Reporting System (STARS) data base to view, update and release STD results. This position may review, update and release “CONFIDENTIAL” medical information for continuity of care using the HMS data system. Has access to HMS to determine patient demographic information as needed to contact patients to verify insurance coverage. View, enter, update and print data from the HMS- Federally Qualified Health Center (FQHC).

Assist the nursing staff in conducting patient interviews for the Maternity, GYN, Family Planning, Sexual Health, IDC, and Refugee programs. Assists physicians, Advanced Practice Registered Nurses (APRNs), and nursing staff during patient examinations and procedures. Accurately documents clinical findings and promptly reports abnormal results or significant observations to the appropriate nurse and/or provider. Completes required maternity-related documentation and ensures accurate and timely data entry. Interviews clients seeking sterilization services and coordinates all required documentation, referrals, and related processes in accordance with established procedures and timelines. Verifies that all post-surgical sterilization documentation is complete, accurate, and properly maintained within the patient's medical record. Enters, updates, reviews, and prints data within the Health Management System (HMS) Federally Qualified Health Center (FQHC) Assessment Module. Assists with Uniform Data System (UDS) data collection and reporting activities, including the documentation and tracking of prenatal care characteristics, trimester of entry into care, delivery outcomes, and birth weight information.

Prepares and maintains medical records for clinic visits, laboratory services, and provider consultations, ensuring the completeness, accuracy, and availability of patient information. Maintains examination rooms by cleaning, organizing, and restocking supplies to ensure a safe, efficient, and patient-ready clinical environment. Cleans, sterilizes, and autoclaves gynecological instruments in accordance with established infection control, sterilization, and safety protocols. Properly disposes of biohazardous materials and monitors inventory levels to maintain adequate supplies and support uninterrupted clinic operations.

Performs phlebotomy procedures in accordance with established clinical protocols, laboratory standards, and safety guidelines. Provides patient education regarding laboratory testing and instructs patients on proper specimen collection techniques to ensure accurate test results. Collects, prepares, packages, logs, and submits specimens for laboratory analysis while maintaining compliance with applicable handling, labeling, and documentation requirements. Tracks, monitors, and follows up on assigned abnormal laboratory results to ensure appropriate patient care and continuity of services.

Tracks and follows up with clients who are lost to care, miss scheduled appointments, or require additional outreach. Contact patients to provide appointment reminders, coordinate follow-up services, and assist with continuity of care. Participates in patient health education activities and promote preventive health practices. Assists with the orientation and training of new employees. Provide administrative and clerical support as needed.

Perform other duties as assigned.

Knowledge, skills and abilities, including utilization of equipment, required for the position:

• Basic to intermediate computer skills and knowledge of computer programs (Microsoft Word, E-mail and Internet)
• Basic knowledge of medical terminology
• Skill in using medical instruments or testing equipment.
• Ability to perform, record vital signs and document in patient record
• Ability to interview patients and obtain a complete medical history.
• Ability to keep accurate records.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others.

Preferred Qualifications:

• Ability to perform administrative duties in a clinical setting
• Knowledge of phlebotomy procedures
• Ability to manage patient records with electronic health records

Other job-related requirements for this position:

• Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency. Emergency duty required of the incumbent includes working in special needs shelters, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.
• Valid Driver’s License

Working hours: (A) Daily from 8:00AM to 5:00PM (B) Total hours in workweek 40 (C) This position may travel to provide services at another satellite Center, work Saturdays and or a weekly late evening clinic on a rotation basis at the discretion of Administration through the Health Access Office. May be required to flex any hours exceeding regular work schedule. This is an in-office position only.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

West Palm Beach, FL 33407

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check. Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.