Job Description

Requisition No: 882605

Agency: Department of Health

Working Title: HEALTH SERVICES REPRESENTATIVE - 64082751

Pay Plan: Career Service

Position Number: 64082751

Salary: $38,000.00 - 40,000.00

Posting Closing Date: 09/17/2026

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Job posting category – Open Competitive

Your Specific Responsibilities:

This employee of the Florida Department of Health in Miami-Dade County (FDOH), Epidemiology, Disease Control and Immunization Services (EDC-IS) is functioning in a supportive role under the direct supervision of the Senior Public Health Services MGR-SES and Assistant Community Health Nursing Director. They may also be called upon to function in a support role in a nurse/clerk team providing immunization services. The individual in this position will perform specialized public health work in areas geographically removed from direct supervision to include conducting on-site Vaccines for Children (VFC) Program provider-specific quality assurance reviews to ensure that all providers who receive vaccines from the State comply with the VFC Program requirements. This entails the performance of immunization coverage level reviews, feedbacks and the implementation of the Standards of Pediatric Immunization practices to help to increase the immunization levels among Miami-Dade County’s area private providers to assist the Centers for Disease Control (CDC), the State of Florida Bureau of Immunization (BOI) and the FDOH EDC-IS achieve the Healthy People 2020 goal for immunization by assuring that at least 90% of our county’s two year old children successfully complete their primary series of immunizations before their second birthday. Incumbent must be able to function independently and make decisions. Incumbent will follow HIPAA regulations set by FDOH to ensure confidentiality and privacy of the client health information. Incumbent will establish good rapport with staff and clients, provide positive customer service, be flexible, approachable and accept change readily and is cross trained among all the clinics in the EDC-IS. Incumbent is expected to adhere to established Health Department policies and procedures.

Conducts VFC provider visits to promote an increase in immunization levels and provides information and education to staff and private medical providers. Duties include routine paperwork, reports, surveys and audits. Employee must be proficient in the use of computers and able to prepare, complete and distribute reports, audits, make copies, receive incoming calls and routes to the appropriate persons. At specific times, incumbent will function under the direction of a nurse providing immunization services in a barrier free walk-in clinic.

Works under the supervision of the Senior Public Health Services MGR-SES and the Bureau of Immunization to determine which private provider under the VFC Program will be assessed. Contact the private provider and schedules appointments to assess immunization records in a specified age range cohort. Conducts quality assurance and quality improvement activities in the private sector to generate provider-specific feedback on progress toward meeting federally mandated goals. Utilizes laptops and surveys to collect and compile data. Educates provider and office staff on compliance as well as addresses opportunities for improvement. Provides follow-up by presenting results via written reports to the Florida Department of Health in Miami-Dade County (FDOH), Bureau of Immunization and the provider assessed.

Performs a review of each provider’s immunization levels utilizing the Centers for Disease Control (CDC) software, Secure Access Management Services (SAMS), Program Annual Progress Assessment (PAPA). Provides analysis and interpretation of the results to improve service delivery and immunization coverage levels. Assesses each provider’s implementation of the Standards of Pediatric Immunization Practices. Determines whether each provider is following the guidelines to decrease barriers that would inhibit children from receiving the recommended childhood vaccines. Conducts reviews utilizing the RedCap Project toolkit approach. Provides technical assistance, education, follow up visits or contacts and training to the providers while on site.

Perform activities including assessment of individual client’s immunization records and provide appropriate documentation as needed. Responsibilities include, assisting with the maintenance of the cold chain and vaccine accountability, technical assistance, filing, posting mailing reminders, telephone follow-up, monthly reports, in-service trainings and program orientation in Florida Department of Health in Miami-Dade County (FDOH) Immunization Services Program clinics.

Assist the Florida Department of Health in Miami-Dade County (FDOH) in the control of disease outbreaks by assisting in the reporting of vaccine preventable disease and the organization of mass immunization clinics. This position assists with organizing and setting up clinic sites, screening, preparation of patients and record keeping.

This employee will utilize the Florida SHOTS (State Health Online Tracking System) and Health Clinic Management System (HMS) to accurately assess, verify and input data collection from DH 687. This electronic record should include demographical information as well as accurate documentation of the client’s immunization history and vaccinations per visit.

Assist in collection of data and information for that purpose of increasing immunization levels in Florida Department of Health in Miami-Dade County (FDOH). Coordinates and maintains priority files, tickler/recall systems and registry files. Reviews vaccine accountability, data, vaccine usage, storage and handling for accuracy and timeliness of submission.

Participate in workgroups, attend meetings, conference all and training as requested. Complies with program’s protocols for calling in sick, tardiness and/or leave request. Respond to FDOH emergency alerts and Continuity of Operations Plan (COOP) call down list, etc. Ensures that email communications are maintaining daily.

Perform all other duties as assigned.

Required Knowledge, Skills, and Abilities:

• Knowledge of office procedures and practices and the ability to understand and apply applicable rules, regulations policies and procedures.
• Knowledge of methods of compiling, organizing, and analyzing data.
• Ability to conduct health investigations.
• Ability to deal with the public and other agency programs in a tactful and courteous manner,
• ability to analyze data.
• Ability to maintain strict confidentiality.
• Ability to plan, organize and coordinate work activities.
• Ability to use computer programs i.e. Word, Excel, Outlook, Access, and report generation.
• Ability to prepare records and reports; ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others.
• Knowledge and skill in providing good customer services.
• Knowledge of Health Insurance Portability Accountability Act Privacy.

Qualifications:

Minimum-

Valid driver's license, private automobile to perform work related duties, experience with pediatric immunizations.

Preferred-

Incumbent in this position is preferred to be bilingual in English and Spanish.

Where You Will Work:

8175 N.W 12 Street Miami, Florida 33126

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.