Job Description

Health Services Manager

$80,000-$90,000 per year, with credit for experience
Full-time, 40 hours per week, as scheduled
Location: Wesley Willows | Rockford, IL

Exceptional senior living starts with extraordinary people. At Wesley Willows, your work is more than a job—it's a fulfilling journey of personal and professional growth, guided by strong ethics and a commitment to compassionate service.

Apply today and receive a response within 48 hours!

What You'll Do:

• Coordinate and oversee incoming patient referrals and admissions for the Health Center
• Conduct admission assessments to evaluate clinical appropriateness and rehabilitation needs
• Collaborate with hospitals, physicians, discharge planners, and families to support smooth care transitions
• Manage admission documentation, insurance verification, and authorization processes
• Lead efforts to achieve Medicare and short-term rehabilitation census goals
• Monitor referral and admission trends to support planning and growth strategies
• Partner with teams to ensure high-quality resident care and efficient workflows
• Support compliance with CMS, IDPH, HIPAA, and other healthcare regulations
• Maintain positive relationships with referral sources and promote Wesley Willows programs and services
• Prepare reports and assist with quality improvement and QAPI initiatives
• Provide leadership and guidance to admissions and clinical support staff

What You'll Need:

• Active Illinois Registered Nurse (RN) or Licensed Practical Nurse (LPN) license required
• Minimum of 3 years of clinical hospital, post-acute, or long-term care experience required
• Prior supervisory or team leadership experience required
• Bachelor’s degree in Healthcare Administration, Nursing, Public Health, Business Administration, or related field required, or a combination of education and experience
• Knowledge of Medicare, Medicaid, managed care, and skilled nursing admission processes
• Strong understanding of healthcare regulations, admissions, and care coordination workflows
• Experience with electronic health records (EHR) systems; PointClickCare experience preferred
• Strong communication, organizational, and problem-solving skills
• Ability to analyze data and use metrics to support operational improvement and census growth
• Commitment to exceptional customer service and resident-centered care

Benefits Available to You:

• Financial Wellness Perks: Access earned wages before payday through ZayZoon, plus tools and resources to support your financial wellbeing.
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• 403(b) Retirement Plan with Employer Match
• Life/AD&D Insurance
• Short- & Long-Term Disability
• Accident, Critical Illness, and Hospital Indemnity Insurance
• Mail Order Pharmacy
• Telemedicine
• Wellness Programs
• Employee Assistance Program

To apply, please complete the required questionnaire. We accept applications on a rolling basis.

We are an Equal Opportunity Employer and are committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, ancestry, disability, medical condition, genetic information, marital status, veteran or military status, citizenship status, pregnancy (including childbirth, lactation, and related conditions), political affiliation, or any other status protected by applicable federal, state, or local laws. We are committed to providing an inclusive and accessible recruitment process. If you require accommodations during the interview process, please let us know. Reasonable accommodations will be provided upon request to ensure equal opportunity for all applicants.

Applicants for this position must be able to produce a negative drug test. Applicants may be subject to a background check. Employees in this position must be able to satisfactorily perform the essential functions of the position. If requested, this organization will make every effort to provide reasonable accommodations to enable employees with disabilities to perform the position’s essential job duties. As markets change and the Organization grows, job descriptions may change over time as requirements and employee skill levels evolve. With this understanding, this organization retains the right to change or assign other duties to this position.

Our Commitment to Health & Safety The wellbeing of our residents and team members is our top priority. To help keep everyone safe, we ask all team members to receive a yearly flu shot (with medical and religious exemptions available), While we do not require the COVID-19 vaccine for employment, we do collect vaccination status in accordance with health guidelines. This helps us keep our community informed, safe, and prepared. Candidates must also complete a QuantiFERON Gold TB Blood Test as part of their pre-hire drug screen and physical.

Due to the safety-sensitive nature of skilled nursing services and participation in Medicare and Medicaid programs, employment is contingent upon successful completion of:

• Illinois Health Care Worker Background Check Act Screening
• National, State, County Criminal Background Checks
• Federal and state exclusion screening (OIG/Medicare/Medicaid)
• Pre-employment drug screening (including marijuana)
• Verification of work authorization
• Applicable registry verification (CNA. Nurse)
• Motor vehicle record view for positions requiring driving