Job Description

CORE VALUES

The core values of Community Health Center of Southeast Kansas (CHC/SEK) are dignity and stewardship. Each staff member is expected to perform their job duties in a way that preserves dignity for our patients and maintains good stewardship of the Center's resources.

GENERAL DESCRIPTION OF POSITION

The Population Health Department works to enhance patient health, improve the health of populations, reduce the cost of care, and create efficiencies in CHC/SEK’s system of care. This is achieved through the identification, management, and outreach to groups (such as children or diabetics), as well as through projects to improve workflows to meet quality goals, measures, and standards of care for the patient population in general.

The Health Promotion Specialist (HPS) is a critical team member that promotes wellness initiatives through a variety of duties such as outreaching to patients to regarding wellness visits for adults and children, cancer screenings, and chronic health needs, as well as rescheduling missed appointments and performing telephonic health risk assessments. Additionally, this position will participate in quality improvement activities and targeted outreach projects. .

Requirements

ESSENTIAL DUTIES

• Utilize appropriate Population Health tools to identify patients who are due for gaps in care.
• Outreach to patients due for preventive services to close gaps in care, such as annual wellness visits, age-based screenings, and other chronic disease related gaps.
• Verify patient demographics and update the EHR and Population Health tools as needed.
• Communicate with patients regarding necessary items or information they may need to bring to assist with their registration experience and/or appointment.
• Schedule appointments accurately in the EHR, including rescheduling as needed, and following guidelines and policies.
• Document outcomes of outreach in EHR and other Population Health tools as appropriate.
• Contact patients to conduct a Health Risk Assessment prior to their Medicare Annual Wellness Visit (MAWV) and accurately document patient’s responses into the progress note.
• Identify additional patient needs by asking clarifying questions, presenting options or solutions, and/or escalating to Population Health or Primary Care nursing staff as needed.
• Request relevant patient records from external facilities to close gaps in care.
• Monitor lists of patients who no-show, cancel, or reschedule their WCC or MAWV appointments and outreach to reschedule as appropriate. Merge appropriate templates into new appointments, as needed.
• Follow up with patients with outstanding cancer screenings orders and identify barriers to completing.
• Assist with payer audits, quality improvement activities, and data collection as determined by Population Health Manager and/or Quality Department.
• Participate in team meetings and training, both online and in-person, for ongoing education and process improvement.

The essential functions listed are not an exhaustive list of every task the employee is required to complete. Employees are expected to perform all other duties as assigned.

EDUCATION AND EXPERIENCE

• High School diploma or equivalent required
• At least 1 year of experience in a healthcare setting, call center, data entry, or similar position required
• Experience with appointment scheduling preferred
• Medical terminology training/experience preferred

KNOWLEDGE, SKILLS AND ABILITIES

• Must possess good communication skills and be comfortable speaking on the phone.
• Ability to effectively listen and critically analyze information provided by patients and further explore as needed.
• Must have good attention to detail and be able to document all necessary information with accurate spelling and only using approved abbreviations.
• Must be proficient with technology, especially Microsoft Office products (Word/Excel) and become proficient with Electronic Health Record (EHR) software.
• Must be organized and able to manage/prioritize tasks to meet deadlines.
• Basic knowledge of different types of insurances a plus.
• Ability to adapt to changes in a positive manner.
• Demonstrate social and cultural sensitivity to ethnically and economically diverse patient-and employee-base.
• Ability to work well independently, or as part of a team, and be able to self-motivate.
• Communicate through appropriate channels, using proper chain of command for questions, patient needs and/or concerns.
• Maintain patient confidentiality in accordance with the organization’s policy and procedure and HIPAA requirements.
• Provide customer service in accordance with the organization’s mission and demonstrate a positive impression through words and tone to all who present to or call the Population Health department.
• Maintain good interpersonal relationships with immediate co-workers and other members of the health care team and organization.
• Perform all duties in full compliance with CHC/SEK policies and procedures.

WORKING CONDITIONS

While performing the duties of this job, the employee is regularly required to use hands to feel, handle, type and write, reach with hands and arms, and to talk, listen/hear, and sit. The employee is occasionally required to stand and walk. The employee must regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus. Specific hearing abilities regularly required by this job include talking to others in person and on the phone/headset. Travel is required throughout the service area.