Job Description

Job Title

Health Benefits Process Trainer

Job Purpose

Develop and deliver expert-led training programs on health benefits platforms and processes, ensuring internal teams and clients can effectively administer, enroll, and engage with health benefits.

Key Responsibilities

• Assist in the planning and execution of learning and development initiatives for new hires within the Health business, across all role levels.

• Conduct needs assessments by collaborating with HR, Benefits Operations, and client teams to identify training gaps and requirements.

• Coordinate logistics for training sessions, including scheduling, room bookings, materials preparation, and communications.

• Design, develop, and update training materials such as facilitator guides, presentations, e-learning modules, and job aids, in collaboration with subject matter experts.

• Deliver training through classroom, virtual instructor-led sessions, and self-paced online modules, for both internal staff and client users on health benefits platforms, analytics tools, workflows, and compliance protocols.

• Maintain and update training records, reports, and documentation using Learning Management Systems (LMS) or other internal tools.

• Track and analyze feedback from training sessions (quizzes, surveys, on-the-job performance) and continually evaluate effectiveness to identify areas for improvement.

• Partner with internal teams and external vendors to organize ongoing learning programs, webinars, and workshops.

• Help drive engagement in learning initiatives by creating awareness and communication campaigns.

• Ensure all learning and development activities align with organizational goals and compliance requirements.

• Serve as a subject-matter expert (SME) during benefits enrollment periods and as a product trainer for new platform features.

• Coach end-users and project teams on best practices, supporting knowledge transition.

• Analyze results, learnings, and feedback to iterate and enhance training programs.

• Maintain training records, generate reports, and track KPIs via LMS tools.

Duties & Responsibilities

• Design and prepare training curriculum and aids on an ongoing basis for team associates.

• Deliver refresher training modules to targeted associates, based on training needs identified through quality audits.

• Collaborate with Operations and Quality leaders to reduce errors and enhance productivity.

Required Qualifications & Skills

• Bachelor’s or Associate’s degree in Human Resources, Education, Business, Psychology, Communications, or a related field.

• Minimum 3 years of experience as a trainer in healthcare benefits or benefits administration, with at least 6 years of total work experience.

• Strong understanding of health benefits processes (enrollment, eligibility, compliance, carrier coordination).

• Proficiency with learning technologies, e-learning development tools, and LMS platforms.

• Excellent facilitation skills for virtual and in-person delivery.

• Demonstrated ability to design instructional materials using adult learning principles.

• Strong stakeholder management, interpersonal, and communication skills.

• Analytical mindset with experience tracking and reporting training metrics.

• Familiarity with Alight Worklife® platform features and benefits analytics is a plus.

• Proficient in Microsoft Office (Word, Excel, PowerPoint).

• Experience working in a corporate or multinational environment.

• Certification in training, facilitation, or instructional design is desirable.

Ideal Traits

• Passion for learning and coaching others.

• Ability to adapt to evolving platform features and regulatory changes.

• Detail-oriented, organized, and experienced in project coordination.

• Comfortable working in a client-centric, global HR services environment.

• Ability to work independently and collaboratively within a team.

This is a Work From Office role requiring individual to be working 5 days a week from the office

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.