Job Description

Health Plan Specialist (Medicare Customer Service)

Start: 10/05/2026

Pay: $21.00/Hr

Schedule: Monday-Friday, 8:00 AM-6:00 PM CT (8-Hour shift)

Location: Remote (Eligible States Only)

Job Type: Contract-to-Hire (5 Months)

About the Opportunity

A leading health insurance organization is seeking experienced Health Plan Specialists to support a high-volume open enrollment season. This role focuses on assisting Medicare members by providing exceptional customer service, answering benefit-related questions, and helping members navigate their healthcare coverage options. This position is ideal for individuals who are empathetic, patient, and passionate about helping others, particularly an elderly population.

Key Responsibilities

• Handle inbound calls from Medicare members regarding benefits, coverage, claims, and general healthcare plan questions.
• Assist members in understanding and navigating their Medicare benefits and available resources.
• Provide accurate information while delivering outstanding customer service and resolving member concerns.
• Document customer interactions and maintain detailed records in company systems.
• Manage a high-volume call environment, averaging 50-70 inbound calls per day.

Qualifications

Required

• Minimum of 2 years of call center experience.
• Excellent customer service and communication skills.
• High School Diploma or GED.
• Ability to work independently in a remote environment.
• Strong problem-solving skills and attention to detail.

Preferred

• Health insurance or payer experience.
• Medicare experience.
• Medicaid experience.
• Experience assisting members with healthcare benefits or enrollment-related inquiries.

Work Environment

• Fully remote position.
• Candidates must reside in one of the following states:
• Arkansas, Arizona, Florida, Georgia, Iowa, Illinois, Kansas, Kentucky, Michigan, Minnesota, Missouri, Nebraska, North Dakota, Oklahoma, South Dakota, Tennessee, Virginia, Wisconsin

What We're Looking For

Successful candidates will demonstrate:

• Strong customer service and active listening skills.
• Empathy and patience when working with Medicare members.
• Ability to multitask while navigating multiple systems.
• Confidence handling a fast-paced, high-volume call environment.
• Commitment to providing a positive member experience.

Why Join Us?

• Opportunity to gain experience with a leading health insurance organization during open enrollment.
• Potential for long-term employment through a contract-to-hire arrangement.
• Fully remote work environment.
• Supportive team culture with comprehensive training and resources.

Required Skills: Customer Service, Call Center, Health Insurance, Medicare

Preferred Skills: Medicaid, Benefits Administration, Healthcare Member Services, Insurance Support

Job Type & Location

This is a Contract to Hire position based out of Phoenix, AZ.

Pay and Benefits

The pay range for this position is $21.00 - $21.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Sep 24, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.