Job Description

One Park Financial (OPF) is a leading Financial Technology company dedicated to empowering small businesses by connecting them with flexible financing and funding options. Our mission is to provide entrepreneurs with the working capital they need to elevate their businesses. At OPF, we believe in working with high-performing individuals who are ready to play an integral part in our company's expansion — because our success hinges on our people.

Why Join Us?

At OPF, we foster a dynamic and inclusive company culture that emphasizes collaboration, innovation, and personal growth. Our team is composed of passionate, driven individuals who are committed to making a difference. Here’s what you can expect when you join our team:

• Innovative Environment Work with cutting-edge technology and be part of a team that is constantly pushing the boundaries of fintech.
• Professional Growth We invest in our employees’ growth with continuous learning opportunities, training programs, and career advancement paths.
• Supportive Culture Enjoy a supportive and inclusive work environment where your ideas are valued, and your contributions make a real impact.
• Community Focus Be part of a company that understands the importance of small and mid-sized businesses to their communities and the nation’s financial health.
• High-Performing Team Join a team of badasses who are committed to excellence and are integral to our company's expansion and success.

The Health Partner plays a critical dual role on the merchant experience team: collecting on past-due balances and partnering with Growth Partners to protect and strengthen merchant retention. You are the point of contact when a merchant's account needs attention — whether that means resolving a missed payment or intervening before a valued relationship goes off track. The Growth Partner builds the relationship; you step in when it needs to be protected or recovered.

This role requires equal parts empathy and resolve. You will be trained on structured call flows, objection handling, and de-escalation techniques — so you can have hard conversations professionally, without burning bridges.

What You'll Do

• Conduct outbound calls to merchants with missing or overdue payments to discuss resolution options and collect outstanding balances
• Navigate sensitive financial conversations with professionalism, empathy, and persistence.
• Partner with Growth Partners on at-risk accounts — providing support on retention conversations and helping merchants re-engage.
• Identify the root causes behind payment gaps and work with merchants to find feasible paths forward.
• Handle objections confidently using trained rebuttals and de-escalation strategies.
• Complete Do Not Call and Do Not Email requests as needed.
• Log all collection activity, payment arrangements, and merchant interactions accurately and on time.
• Escalate accounts when necessary, following established protocols.
• Support the Merchant Success Supervisor with additional tasks related to account health and recovery.

Requirements

What We're Looking For

Required experience:

• Fluently bilingual in English and Spanish — both written and verbal
• Confident communicator who can hold firm while remaining respectful — especially under pressure
• Comfortable working from a structured script and collections call flow
• Intermediate to advanced computer skills
• Proficient in Microsoft Office

Nice to Have:

• Prior experience in collections, customer service, or phone-based financial roles
• Familiarity with payment arrangement processes or financial hardship conversations
• Business Administration or related degree

Personality & Work Style:

• Even-keeled and resilient — you handle pushback without losing your composure
• Assertive but not aggressive — you advocate for resolution without alienating the merchant
• Strong attention to detail and accurate record-keeping
• Team-first mindset, especially in collaboration with Growth Partners
• Motivated by problem-solving and finding workable outcomes in difficult situations

What You'll Be Trained On

No prior collections experience is required — we teach everything. You will receive full training on:

• How to open and conduct a collections call with professionalism and empathy
• How to present and negotiate payment resolution options
• Objection handling: "I can't pay right now," "I didn't know I owed this," "I want to cancel," and more
• How to collaborate with Growth Partners on retention and at-risk account strategies
• De-escalation techniques for high-tension conversations
• Compliance requirements: DNC requests, documentation standards, and call logging
• Call flow, pacing, and tone calibration across different merchant situations

Benefits

• Private medical insurance plan
• Law benefits
• Perfect attendance bonus
• Growth opportunity within the company
• Fun, collaborative work environment