Job Description

Application Deadline: Ongoing until positions are filled.

to apply, please visit the TP Careers site at https://www.tp.com/en-us/careers.

About TP

TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients.

Benefits of working with TP include

TP offers benefits to you and your family. Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental.

We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible.

We offer benefits and tools to help our team members and their families for their financial future. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.

Career Growth and Culture

At TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We provide a platform for limitless career advancement, fostering an environment where ambition and high performance lead to long-term success.

TP is committed to supporting those who serve. We welcome applications from active-duty service members, veterans, and military families.

Equal Opportunity Employer

TP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you require reasonable accommodation during the application process, please contact us at 877-877-3944 or contact us here. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation-related requests.

Contract ends December 7,2026.

Responsibilities

Your Responsibilities

• Coordinate new hire, progression and enhancement training
• Train new and existing employees on client projects emphasizing customer confidentiality and security
• Develop non-classroom communication and training materials
• Assess individual participant and class performance
• Participate in minor client interaction including effective curriculum feedback and client visits
• Demonstrate the highest standards of ethical and professional conduct in dealing with new employees
• Thrive as a team player in a fast paced, high energy, change oriented environment
• Ensure all policies and procedures are adhered to including Security, HR, Operations, etc. 
• Perform other related duties and assignments as required and assigned by supervisor or manager

Qualifications

Qualifications

• At least one year of experience in call center leadership or training within a fast-paced, client-centric setting
• Minimum of six months engaged in customer service roles
• Capable of managing high-pressure situations, scheduling, and ensuring the output of others meets deadlines
• Possesses robust abilities in organization, administration, guidance, and managing time effectively
• Displays proactive responsibility for assignments and consistent execution to reach targeted outcomes
• Exhibits a sharp focus on precision and takes the lead on necessary actions
• Maintains high energy and poise when delivering presentations to extensive audiences
• Shows composure and adaptability when educating diverse groups of students
• Expertise in identifying the rationale and methodology for fulfilling responsibilities efficiently
• Demonstrated history of navigating unforeseen challenges through analytical reasoning
• Superior proficiency in both oral and written communication
• Background in creating educational programs or instructional design is highly valued
• Flexibility to adapt to various work hours as required by operational demands
• University degree is preferred; comparable professional history will be considered
• Possession of a high school credential or its equivalent is mandatory
• Successful completion of drug screening and background verification is a requirement

Required Skills

BEST Skills

Process Excellence

Collaboration

Communication

Emotional Intelligence

Open-Mindedness

Critical Thinking

Solution Orientation

Entrepreneurship

AI Proficiency

Data Literacy

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.