Job Description

Fiji Program Support Platform (FPSP)

• Long Term Role – commencing June 2026 to June 2027; 12-month contract

• Reserved for Fiji Nationals only

• Based in Suva, Fiji
• Civil ServiceBand H Step 4

• Please apply online by submitting a cover letter addressing how you meet the selection criteria of this role and up-to-date comprehensive CV.

FPSP Overview:

The Fiji Program Support Platform (FPSP, or the ‘Platform’) is an Australian Government investment that contributes to the delivery of Fiji’s national development priorities, in line with Australia’s International Development Policy, the Fiji-Australia Vuvale Partnership and the Development Partnership Plan.

The Platform supports DFAT to deliver key bilateral programs, such as health, education, scholarships, social infrastructure, governance, climate and emergency preparedness and response. Platform activities identify and address climate risks, promote climate action, and gender equality, disability and social inclusion (GEDSI) across and beyond the sector programs.

The Platform has three functional outcomes:

1. The Platform has delivered its sector program outcomes, including through supporting strategic coherence, planning, partnerships management, data and learning across the portfolio of investments.
2. The Platform has prioritised gender equality and disability-inclusive development, and climate and disaster resilience, in its systems and practices. This includes how it undertakes sector programming and its engagement with selected Government of Fiji (GoF) agencies.
3. The Platform administers timely and efficient programming that is: value for money; maximises use of local supply chains; and supports good governance and public diplomacy, effective decision making and risk management. 

AFHP Overview:

The Fiji Program Support Platform (the Platform) implements over fifty percent of Australia’s bilateral development support to Fiji across a range of sector programs in education, health, Australia Awards, disaster response, cyclone recovery, social infrastructure and technical assistance to improve public sector governance in Fiji.

The Platform integrates cross-cutting themes, including gender equality, disability and social inclusion (GEDSI), climate and disaster resilience, across sectoral programs. In particular, the Platform seeks to strengthen program outcomes by better addressing the needs of targeted beneficiaries including those who are often marginalised.

The Australian Government is supporting Fiji’s health sector through the Australia Fiji Health Program (AFHP, the Program) working with the Ministry of Health and Medical Services (MHMS).

The program’s high-level End of Program Outcomes (EOPOs) are:

• Improved systems are used by MHMS and health workers for evidence-based planning and resource allocation (workforce and budget), clinical care, digital health and medical supply chains; and
• Targeted healthcare facilities equitably deliver improved primary health services, with a focus on sexual and reproductive health and rights (SRHR) and non-communicable disease (NCD) services.

The funding for the program is approximately AUD 45million over 9 years (5 years, with an option to extend a further 4 years) and delivered through a range of activities (interventions) to achieve the program’s objectives where implementation modalities include technical advice, procurement of technical services and goods, minor works and infrastructure upgrades, capacity building and training support, support to Ministry led initiatives and innovations, and grants to civil society organisations (CSOs).

AFHP is designed to support the MHMS achieve the goals and objectives in its Strategic Plan and Annual Operational Plans, and AFHP’s workplans are targeted to support specific components of the Ministry’s plans.

Recent natural disasters such as cyclones, and public health emergencies in Fiji including COVID-19 have highlighted major challenges for pandemic preparedness and response during epidemics and other health emergencies. In this context, around 10% of program funding will be allocated for MHMS to assign to emerging needs and priorities as they arise. Funding may be allocated toward preparedness and responses to public health emergencies, or related opportunities for reform and innovation.

The Health Information Systems (HIS) Developer/Analyst will design, develop, implement and maintain software solutions that supports the delivery of healthcare services and the management of patient information.

Reporting to the Project Manager, Digital Health and based in the Project Management Unit at MHMS, the Health Information Systems (HIS) Developer/Analyst will ensure that the product is innovative, user-friendly and is compliant with digital health standards.

The role will work closely with MHMS IT team and relevant stakeholders to perform various analytical, development, maintenance and system administration tasks, such as keeping track of HIS issues and ensuring issues are resolved in timely manner, systems analysis and requirements gathering, software development and programming, system integration and interoperability, testing and quality assurance, system maintenance and support, documentation and training and compliance and security.

Key Responsibilities:

Project management

• Undertake the implementation, maintenance, and optimisation of health information systems, including PATIS Plus and other clinical applications.
• Coordinate project management of activities, resources, equipment and information.
• Maintain and monitor project plans, project schedules, progress and deliverables.
• Analyse risks and opportunities, and address or elevate any issues that arise.
• Conduct risk analysis specific to GEDSI and safeguarding and monitor implementation of risks mitigation measures for the project.

Technical support

• Undertake a leading role in the requirements analysis, design, technical development, and implementation of new features for information systems, including integration of PATIS Plus with other health information systems.
• Manage and implement changes as requested by the business stakeholders and as approved by Manager (Information Technology).
• Identify potential risks and provide effective solution to improve user experience and improve business processes.
• Support the development, approval processes, training and communication strategies of key changes and system upgrades to key stakeholders.
• Support the development of the design of new information systems and assist with setting up related consultations and presentations.
• Provide support to health information system users.

System analysis

• Gather user requirements of existing and new systems to understand areas of potential improvement and enhancement.
• Review system usage and liaise with all stakeholders to boost user confidence on all health information applications including PATIS Plus and other systems.
• Develop and maintain reports, extracts and dashboards utilising a diverse range of reporting tools and programming languages to produce mandatory, clinical, and ad-hoc outputs for reporting and analysis.
• Evaluate user change requests and coordinate with Manager (IT) on prioritising system improvements.
• Evaluate code changes for all required health information systems.
• Utilise analysis documentation to write detailed technical specifications using standard templates.
• Assist with development of testing plans as part of any project.

Stakeholder management

• Serve as the primary point of contact for health information system vendors, managing relations, contract negotiations, and issue resolution.
• Provide training and support to clinical staff on the use of health information systems, ensuring effective adoption and utilisation of technology.
• Organise, attend, and participate in digital health stakeholder meetings.
• Document and follow up actions and decisions from meetings.
• Prepare presentation and handout materials for meetings or visits.
• Liaise with clients and vendors to identify and define requirements, scope and objectives.

Information management

• Maintain comprehensive project documentation, plans and reports.
• Develop and maintain system documentation, policies and procedures, including user guides, training materials, and system configurations.
• Provide regular, timely and accurate updates on project status and risks to stakeholders and managers.

Other

• Participate in the development and execution of long-term strategic plans for health information systems, identifying opportunities for innovation and improvement.
• Monitor industry trends and best practices in healthcare informatics, recommending changes and enhancements to MHMS’s clinical information systems as needed.
• Conduct, administer and report on health information system trainings conducted at various health facilities, monitor system usage, data entry and competency.
• Support project procurement and vendor management.
• Provide any other services as needed by the Platform.

Key Working Relationships:

Reporting to:

• Project Manager, Digital Health

Other:

• Platform Cross-Cutting Hub

Selection Criteria:

Qualifications

• Bachelor’s degree in information technology/systems, Computing Science, Software Engineering, or a related field.

Experience

• At least 2 years, with proven experience in information systems coordination, implementation, or management of information systems
• Experience in development and implementation of information systems, from conception to delivery.
• Experience using SQL, C#, C++, PHP, Visual Basics or similar programming language.
• Experience in scheduling work assignments, settings priorities, tracking, monitoring, reporting, and giving direction to subordinates.
• Experience in developing training materials, conducting and evaluating user trainings, conducting and documenting user acceptance testing.

Knowledge

• Proficiency in the development and implementation of information systems
• Able to work on servers, databases and applications and an in-depth knowledge in Software Development Lifecycle, experience in writing script for data migration, and ETL.
• Ability to code changes in the system and deploy in test and production servers.
• Knowledge on new technologies that can be used to strengthen health information systems.

Personal Attributes

• Strong organizational skills, including multitasking and time-management.
• Strong client-facing and teamwork skills.
• Exceptional verbal, written, and presentation skills.
• Excellent interpersonal and communication skills.
• Attention to detail.

How to apply:

Applications close on 7 June 2026.

Please apply online by submitting a cover letter addressing how you meet the requirements of this role and up-to-date comprehensive CV.

#LI-AUSBRIT #LI-JR1