Job Description

Job Location: 8405 Beverly Blvd - West Hollywood, CA 90048
Salary Range: $24.00 - $27.00 Hourly

At Saban we believe in the employee experience, and know you are the heart of our business! Work shouldnt consume your life, we believe in Work-Life-Balance and strive for flexibility through various company perks.
Benefits and Perks:
- Free Medical coverage options We cover all out of pocket expenses!
- Chiropractor/Acupuncture covered at 100% in-network
- HMO and PPO Dental coverage options
- Vision
- Weekend Shift Differential Pay
- 403(b) retirement plans with employer matching
- Generous paid time off including 1-Week Holiday closure for Christmas & New Years!
- Competitive Wages & Annual Merit Increase

Position Summary: This position will ensure that the patient’s medical records are retrieved, organized, processed, indexed, and available upon request in a timely and efficient manner. This position will ensure that patients needing specialty services can access them in a timely and efficient manner and are responsible for managing the referral life cycle from open to close.
Monday to Friday 8am to 4:30pm @ 8405 Bverly Blvd, 90048. Eligible for hybrid schedule after 6 months
Essential Functions:
- Answer all inquiries including telephone calls, in-basket messages, and emails regarding communication on status updates, document look-up, and all other questions related to the patient’s medical records.
- Send incoming patient records to PCP or ordering provider for review and signage and collect to begin scanning/indexing processing.
- Utilize e-fax, secure email, or online portals upload or send medical records, consult notes, and results to fulfill ROI requests.
- Process Release of Information (ROI) and Subpoena requests
- Index patients’ documents into Epic that include a sort, barcode, scan, quality check for accuracy, and then index and commit documents to the correct tab in the patient chart utilizing OnBase or Dentrix programs.
- Assist in the processing of New Referral requests for authorization utilizing e-referral application(s) and tracking in Epic electronic health record (EHR).
- Assist patients with questions and status of referral authorization.
- Review referrals for completeness and follow up for additional information if necessary.
- Managing the referral life cycle in person, over the phone, email, and EHR correspondence.
- Follows-up on results, denials, and deferred referrals proceeding a new referral request in the work queue, which may include communication with the patient, specialist, IPA, or external agencies involved with the patient care to identify the status of referral and document progress in patients’ record.
- Other duties and responsibilities as assigned by the direct Supervisor.
Position Requirements:
- Prior experience in the healthcare field preferred
- Working knowledge of medical terminology.
- Excellent interpersonal skills to handle customer relations and team communication.
- Must be detail-oriented
- Demonstrated ability to lead and support teams in a mission-driven and compliance-focused environment.
- Proficient computer skills, including Microsoft Office (specifically Word and Excel).
- Proficiency in using electronic medical records (EMR systems).
- Effective communication and interpersonal skills, fostering teamwork and collaboration.
- Bilingual skills (writing and verbal) in Spanish, Korean, or Russian, preferred.
Compensation Disclaimer
Actual salary offers are considered by various factors, including budget, experience, skills, education, licensure and certifications, and other business considerations. The range is subject to change. Saban is committed to ensuring a fair and competitive compensation package that reflects the candidate's value and the role's strategic importance within the organization. This role may also qualify for discretionary bonuses or incentives.
Saban Community Clinic will consider qualified applicants with criminal history pursuant to the California Fair Chance Act and City of Los Angeles Fair Chance Ordinance for Employers. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you.
About Us:
The Saban Community Clinic was founded in 1967 on the principle that healthcare is a right, not a privilege. It is our mission provide affordable quality Whole Person Care to everyone regardless of income or immigration status in a caring environment. This includes medical, behavioral health and dental care.
Saban Community Clinic values the diversity of the people it hires and serves. Diversity at Saban means fostering a workplace in which individual differences are recognized, appreciated, respected and responded to in ways that fully develop and utilize each person's talents and strengths. We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin, gender identity, sexual orientation or disability.
Our impact continues to grow. Come join our dynamic team to help build healthier communities and make a difference in our patient's lives!