Job Description

The HIM Supervisor oversees the day-to-day operations of the Health Information Management (HIM) department. This includes ensuring the accuracy and completeness of patient health information, providing training and support to staff on EHR usage, and troubleshooting system issues. The HIM Supervisor also plays a key role in ensuring compliance with all applicable regulations related to electronic health records.Actively and consistently contributes to department operations and communications, behaves in a manner consistent with the mission, vision, and values of Pipeline Health, upholding standards of AIDET (Acknowledge, Introduce, Duration, Explanation, Thank you) patient communication.

Essential Functions:

• Managing HIM staff and ensuring their productivity and performance.
• Assigning and monitoring HIM tasks and projects.
• Ensuring the accuracy and completeness of patient health information in the HER.
• Providing training and support to staff on EHR usage.
• Troubleshooting system issues and escalating problems to the appropriate personnel.
• Maintaining HIM documentation and training materials.
• Ensure compliance with all applicable regulations related to electronic health records. Implementing and maintaining EHR security measures. Participating in audits and investigations related to EHR usage.
• Participate in EHR system upgrades and implementations.
• Testing new EHR system features.
• Providing feedback on EHR system changes.
• Training staff on new EHR system features.
• Collaborate with other departments to ensure the effective integration of the EHR system into the organization's workflow. Working with the IT department to maintain the EHR system infrastructure Working with the clinical department to ensure that the EHR system meets the needs of clinicians. Working with the billing department to ensure that the EHR system is used to accurately capture charge data.
• Effectively address & recognize the multicultural, socio-economic diversity of the community, and individuals served by Pipeline Health.
• Effectively prioritize assignments and meet deadlines as needed.
• Participates in updating and maintaining procedure manuals pertaining to assigned areas and acts as a resource for staff regarding policies and procedures, obtaining final approval in accordance with policy.
• Leads department staff and assists in coordinating the operations of the department.
• Sets workflow plans and adheres to priorities outlined by leadership.
• Supervises and maintains working knowledge of daily assignments/tasks for other employees and equipment, supplies, and machines needed.
• Ensures availability of supplies and equipment.
• Reports problems concerning staffing requirements, work methods, staff morale, etc. Coordinates with personnel of other departments regarding patient and/or staff-related problems.
• Prepares the Department schedule, accepts sick calls as needed and modifies the schedule accordingly.
• On-call, weekend and holiday coverage participation required as needed.
• Uses clear, concise, professional communication with coworkers, patients, all customers internal and external.
• Uses AIDET in interactions with patients and family members.
• Acts with a sense of urgency when performing tasks.
• Basic unit/department maintenance such as keeping files, drawers, cabinets free from unnecessary clutter.
• Reports on any equipment and or environmental issues for repair.
• Abides by HIPAA (Health Insurance Portability and Accountability Act) regulations.
• Speaks up to stop the line and escalates potential safety events if necessary.
• Completes and attends monthly training assigned.
• Other duties as assigned.

Behavioral Standards:

• Serve as a role model for the organization's Mission, Vision, and Values.
• Demonstrates solid understanding of business and operational requirements.
• Demonstrates leadership skills, including team building, and coaching/mentoring with the ability to motivate and engage others.
• Solid understanding of operations and workflows and how department’s process/workflow impacts other department operations. Treats everyone as their customer; utilizes scripting and other tools to ensure consistency in customer service; Expresses recognition and shows appreciation to others; fully utilizes AIDET principles; responds quickly to handle requests, complaints, and questions; displays a positive attitude.
• Treats everyone as their customer; utilizes scripting and other tools to ensure consistency in customer service; Express recognition and shows appreciation to others; fully utilizes AIDET principles; responds quickly to handle requests, complaints and questions; displats a positive attitude.
• Demonstrates the highest level of professionalism, passion and care when interacting with patients, families, physicians, and hospital staff members
• Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential, embracing ingenuity to service our customers.

Communication/Knowledge:

• Wears nametag properly; follows dress code policy; answers phone correctly and promptly; is prepared for meetings; meets deadlines; does not participate in gossip; acts ethically and treats others with respect; respects customer’s and co-worker’s time; establishes and maintains effective relationships with customers and co-workers.
• Strong understanding of HIPAA regulations and EHR security measures

Collaboration/Teamwork:

• Attends staff meetings; follows HIPAA guidelines; follows patient rights policy; complies with the compliance program; demonstrates knowledge of role in a disaster; demonstrates knowledge of fire and fire drill procedures; working knowledge of hospital emergency codes; always utilizes standard precautions in the clinical setting; safely manages the environment of care by demonstrating a working knowledge of the requirements of the: Life Safety program, Utilities Management program, Hazardous Materials program, Emergency Preparedness program, Safety Management program, Medical Equipment Management program, Security Management program.
• Contributes toward effective, positive working relationships with internal and external colleagues.
• Demonstrates cooperation, flexibility, reliability, and dependability in all daily work activities and a willingness to collaborate with others for the good of the customer and the organization.

Qualifications/Experience:

• Minimum of five (5) years of experience in HIM, with two (2) years of supervisory experience.
• Registered Health Information Technician (RHIT) or Registered Health Information Administrator (RHIA) credential preferred.
• Critical thinking, service excellence and good interpersonal communication skills, ability to read/comprehend written instructions, strong organizational skills, ability to follow verbal instructions, and PC (computer) skills.
• A capacity to learn, synthesize, make critical judgments, work independently, place patients and families first, and collaborate with the team members who are recognized leaders within healthcare.