Job Description

Location:

Miramar, Florida

At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience.

The Health Information Management (HIM) Operations Manager oversees daily HIM operations including the release of medical information, document imaging, and medical dictation and transcription services. This role ensures team performance aligns with organizational standards and all applicable administrative, ethical, security, legal, and regulatory requirements.

Responsibilities:

Manages document imaging, scanning, and indexing processes at both post-discharge and point of care to support Healthcare Information and Management Systems Society (HIMSS) Stage 7 certification, ensuring timely and accurate conversion of paper records to electronic format.Serves as a subject matter expert resource to guide departments and clinicians on patient identity management, record merges, and chart corrections.Develops staffing plans, oversees productivity and quality metrics, assigns work schedules, and provides training on MHS systems, workflows, policies, and procedures.Oversees release of information operations across all acute care and ambulatory facilities ensuring accuracy, timeliness, and compliance with federal, state, and regulatory requirements in accordance with MHS standards.Maintains strict adherence to patient confidentiality and privacy standards in accordance with MHS policies and regulatory requirements.Identifies, investigates, and resolves discrepancies in a timely manner.Supervises, trains, and manages HIM staff, providing leadership that supports performance, engagement, professional development, and alignment with organizational goals.Supports leadership in ensuring departmental compliance with budgetary, regulatory, and personnel requirements.Oversees medical dictation and transcription operations, ensuring transcription quality, turnaround times, and system functionality meet established standards. Ensures medical dictation system remains current with active MHS providers and monitors transcription software performance to minimize downtime.Acts as the primary liaison with outsourced vendors.

Competencies:

ACCOUNTABILITY, CAPACITY MANAGEMENT, CUSTOMER SERVICE, HEALTH INFORMATION MANAGEMENT (HIM) SYSTEMS, LEADING BY COACHING, MANAGING PEOPLE, MEASURING WORK RESULTS, RESPONDING TO CHANGE, STANDARDS OF BEHAVIOR

Education and Certification Requirements:

Bachelors (Required)

Additional Job Information:

Complexity of Work: Requires critical thinking skills, effective written and verbal communication skills, decisive judgment, and the ability to work with minimal supervision.Must be able to work in a stressful environment and take appropriate action. Demonstrates effective time management skills. Requires thorough knowledge of provider documentation workflows in the electronic medical record.Proficient in basic computer skills, including Microsoft Office applications, and in utilizing an electronic medical record system. Possesses thorough knowledge of federal, state, and regulatory requirements related to Health Information Management operations for areas of responsibility.
Required Work Experience: Three (3) years of core Health Information Management experience and one (1) year of management experience.
Other Information: Additional Education Info: Bachelor’s degree in Business Administration, Health Information Management or a related fieldHealth Information Management training, Registered Health Information Technician (RHIT) or Registered Health Information Administrator (RHIA), American Health Information Management Association (ASIMA) preferred.

Working Conditions and Physical Requirements:

• Bending and Stooping = 40%
• Climbing = 0%
• Keyboard Entry = 60%
• Kneeling = 40%
• Lifting/Carrying Patients 35 Pounds or Greater = 0%
• Lifting or Carrying 0 - 25 lbs Non-Patient = 40%
• Lifting or Carrying 2501 lbs - 75 lbs Non-Patient = 0%
• Lifting or Carrying > 75 lbs Non-Patient = 0%
• Pushing or Pulling 0 - 25 lbs Non-Patient = 40%
• Pushing or Pulling 26 - 75 lbs Non-Patient = 0%
• Pushing or Pulling > 75 lbs Non-Patient = 0%
• Reaching = 40%
• Repetitive Movement Foot/Leg = 0%
• Repetitive Movement Hand/Arm = 60%
• Running = 0%
• Sitting = 60%
• Squatting = 20%
• Standing = 60%
• Walking = 60%
• Audible Speech = 60%
• Hearing Acuity = 60%
• Smelling Acuity = 0%
• Taste Discrimination = 0%
• Depth Perception = 60%
• Distinguish Color = 60%
• Seeing - Far = 60%
• Seeing - Near = 60%
• Bio hazardous Waste = 0%
• Biological Hazards - Respiratory = 0%
• Biological Hazards - Skin or Ingestion = 0%
• Blood and/or Bodily Fluids = 0%
• Communicable Diseases and/or Pathogens = 0%
• Asbestos = 0%
• Cytotoxic Chemicals = 0%
• Dust = 0%
• Gas/Vapors/Fumes = 0%
• Hazardous Chemicals = 0%
• Hazardous Medication = 0%
• Latex = 0%
• Computer Monitor = 60%
• Domestic Animals = 0%
• Extreme Heat/Cold = 0%
• Fire Risk = 0%
• Hazardous Noise = 0%
• Heating Devices = 0%
• Hypoxia = 0%
• Laser/High Intensity Lights = 0%
• Magnetic Fields = 0%
• Moving Mechanical Parts = 0%
• Needles/Sharp Objects = 0%
• Potential Electric Shock = 60%
• Potential for Physical Assault = 0%
• Radiation = 0%
• Sudden Decompression During Flights = 0%
• Unprotected Heights = 0%
• Wet or Slippery Surfaces = 0%

Shift:

Disclaimer: This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification.

Wages shown on independent job boards reflect market averages, not specific to any employer. We encourage candidates to talk to their Memorial Healthcare System recruiter to discuss actual pay rates, during the hiring process.

Memorial Healthcare System is proud to be an equal opportunity employer committed to workplace diversity.

Memorial Healthcare System recruits, hires and promotes qualified candidates for employment opportunities without regard to race, color, age, religion, gender, gender identity or expression, sexual orientation, national origin, veteran status, disability, genetic information, or any factor prohibited by law.

We are proud to offer Veteran’s Preference to former military, reservists and military spouses (including widows and widowers). You must indicate your status on your application to take advantage of this program.

Employment is subject to post offer, pre-placement assessment, including drug testing.

If you need reasonable accommodation during the application process, please call 954-276-8340 (M-F, 8am-5pm) or email TalentAcquisitionCenter@mhs.net