Job Description

We are looking for a highly dependable, organized, and proactive professional who brings both clinical knowledge and outstanding customer service skills. The strongest candidate will have experience working in a medical office, hospital, health system, or related clinical environment and will be organized, proactive, and communicative.

Why this role matters:

Medical records are essential to patient care, clinical decision-making, compliance, and the success of the organizations we serve. As a Health Information Management Coordinator, you will help ensure that the right records reach the right people at the right time. You will play a critical role in coordinating with healthcare providers, maintaining high-quality documentation, supporting client relationships, and helping transform complex administrative processes into a reliable, technology-enabled experience.

Requirements

• Coordinate the retrieval, processing, maintenance, and organization of patient medical records
• Collaborate with providers, healthcare facilities, and other external parties to obtain records in response to client requests
• Navigate provider websites and required portals to process medical record requests
• Track incoming, outstanding, and completed requests, including maintaining detailed notes and status updates
• Review and process invoices related to medical record retrieval and coordinate payments to the appropriate clients or entities
• Perform quality assurance reviews of retrieved records to ensure they meet client requirements
• Apply clinical knowledge and medical terminology to conduct basic Q&A and identify missing, incomplete, or potentially relevant documentation
• Support customer onboarding, client training, and customer success initiatives
• Provide basic troubleshooting assistance and help clients navigate platform functionality
• Build and maintain positive, professional relationships with clients and users
• Maintain inbound and outbound record shipments through courier services
• Scan incoming charts and correspondence to convert physical documents into organized digital files
• Prepare client metrics, reports, flowsheets, and other administrative materials
• Conduct research and take initiative to resolve issues and support timely request completion
• Maintain confidentiality and handle protected health information in accordance with company policies and applicable requirements
• Perform other duties as assigned