Job Description

Health Improvement Practitioner

Location: Telehealth Service | Auckland
Hours: 24 Hours Per Week | Permanent

Kia Ora | Hello | Talofa Lava | Ni Hao | Namaste | Mālō e Lelei | Bula Vinaka | Kamusta

About the Role

The Wellness Support Team is seeking a Health Improvement Practitioner to join our award winning team in a primarily virtual role supporting patients across Auckland.

This is an exciting opportunity to work within an innovative primary care model that increases access to mental health and wellbeing support through telehealth services, while maintaining strong connections with local clinic teams. While the majority of your work will be delivered virtually, there may be occasions where you are required to attend clinics to support service delivery, team collaboration, or patient care.

As a Health Improvement Practitioner, you will work within the nationally recognised Health Improvement Practitioner model, using Focused Acceptance and Commitment Therapy to support people experiencing a broad range of mental, physical, behavioural, and social wellbeing concerns.

Working closely with General Practitioners, nurses, Health Coaches, and other members of the multidisciplinary team, you will provide timely, evidence based interventions that support positive health outcomes for patients and their whānau. This role offers the opportunity to make a meaningful difference while enjoying flexibility and being part of a highly supportive team environment.

What You Will Do

As a core member of the clinical team, you will:

• Deliver brief behavioural health interventions through telehealth and virtual consultations.
• Support patients and whānau experiencing mental health, addiction, and wellbeing challenges.
• Work collaboratively with General Practitioners, nurses, Health Coaches, and community providers to deliver coordinated care.
• Facilitate individual and group-based wellbeing support where appropriate.
• Support patients to access additional services and community resources when required.
• Maintain clear and accurate clinical documentation.
• Promote culturally safe practice and equitable health outcomes.
• Participate in multidisciplinary discussions, peer review, and continuous quality improvement activities.
• Attend clinic sites when required to support integrated care and service delivery.

What You Will Bring

To be considered for this role, you must be an endorsed Health Improvement Practitioner with a minimum 6 months experience working in New Zealand primary care.

You will also:

• A postgraduate qualification enabling therapeutic work with clients.
• Registration with an appropriate professional body and a current Annual Practising Certificate, or full NZAC membership.
• At least one year's experience working within a mental health service supporting clients or whānau in a clinical or community setting.
• Experience delivering brief, evidence based interventions.
• Strong communication and relationship building skills.
• Confidence working independently while remaining highly connected to a multidisciplinary team.
• A commitment to culturally safe practice and equitable health outcomes.
• The ability to engage effectively with diverse communities across Aotearoa New Zealand.
• Confidence using digital platforms and technology to deliver virtual healthcare services.

About the Wellness Support Team

Established in 2012, the Wellness Support Team provides integrated mental health and wellbeing support within primary care settings across Auckland. Our team includes Health Improvement Practitioners, Health Coaches, support workers, and clinical leaders who share a commitment to accessible, person centred care.

Through a stepped care approach, we help ensure patients and whānau receive the right support at the right time. The programme has been recognised nationally, receiving the award for Best Mental Health Programme at the New Zealand Primary Healthcare Awards.

What We Offer

• A flexible role primarily delivered through telehealth services.
• Ongoing clinical supervision, peer support, and mentoring.
• Structured induction and continued Focused Acceptance and Commitment Therapy training.
• Professional development opportunities and ongoing learning.
• A collaborative and experienced multidisciplinary team environment.
• The opportunity to be part of an innovative and nationally recognised service.
• Meaningful work that improves access to mental health and wellbeing support for communities across New Zealand.
• The support of an award winning team committed to your growth and success.

Apply Now

If you are looking for a rewarding opportunity to grow your career while making a genuine difference through innovative virtual mental health services, we would love to hear from you.

Please include a cover letter with your application.

Applications may be reviewed as they are received, so we encourage early applications.