Job Description

Community Health Action of Staten Island (CHASI) drives dramatic improvements in the health of Staten Islanders by feeding people who are hungry, healing families broken apart by violence, and bridging the gaps between people and the compassionate health care they deserve. CHASI serves the most vulnerable individuals, families, and communities with critical services and programs. CHASI provides outreach, education, prevention, and direct support services for populations most affected by health disparities – the poor and working poor, low-income people with chronic illnesses, persons with criminal justice involvement, substance users, domestic violence survivors, people of color, and the LGBTQ community.

Community Health Action of Staten Island, in partnership with Sun River Health, has developed a collaborative program to enhance care engagement, improve HIV health outcomes, and promote the well-being of people living with HIV/AIDS (PLWH/A) in Queens and Staten Island. The Ryan White Support Services program addresses unmet social service needs that have significantly hindered their access to and engagement in HIV and other essential medical care. The Health Educator with the support of the Comprehensive Services Coordinator, Community Navigators, and Peer Advocates, will collaborate with the medical and case management teams at the Sun River’s Health Center on Staten Island and Sutphin Health Center in Jamaica, Queens. This program will expand services to Staten Island and establish community-based, non-Medicaid eligible services in Queens to assess, identify, and address unmet social determinants of health (SDOH) needs. The Health Educator will be responsible for facilitating NYS Department of Health-approved HIV Health Education/Risk Reduction curriculum in small groups, food and nutrition counseling/education, and developing an individualized services plan.

DUTIES & RESPONSIBILITIES:

• Implement curriculum-based sessions covering basic HIV-related knowledge, treatment education, and prevention strategies at both the Staten Island and Queens sites.
• Facilitate group and individual sessions promoting positive health outcomes and healthy eating.
• Provide team-based learning opportunities on the Health Education Curriculum and/or relevant health-related topics.
• Conduct individual health education sessions for members as they relate to their health care and treatment.
• Maintain updated case records through the agency’s electronic medical record (EMR) in accordance with Health Resources and Services Administration (HRSA) defined services, agency standards, and regulatory requirements
• Assist in enrollment activities including intake assessment and care planning.
• Lead outreach and case-finding activities to support the promotion of services and program growth.
• Coordinate logistics for care and treatment including referral, appointment reminders, preparation, and transportation.
• Collaborate with service providers and provide critical feedback to members of the care team.
• Identify strengths and challenges for retention in care, adherence, and viral suppression through the assessment process.
• Develop care plan goals using the SMART framework.
• Actively participate in conferences, supervision, and learning opportunities.
• Adhere to standards for documentation requirements, data submission, and the maintenance of charts.
• Complete administrative tasks such as maintaining MetroCard and incentive logs.
• Perform all functions in alignment with CHASI’s Mission, Vision, and Core Values.
• Other duties as assigned.

Requirements

QUALIFICATIONS:

• At least 2 years of experience with case management and/or patient navigation REQUIRED.
• High school diploma or equivalency with related experience and strong socio-cultural identification with the target population or certification as a peer worker required; some college, Associates, or Bachelor's degree preferred.
• Bilingual (English/Spanish) highly preferred.

COMPETENCIES:

• Computer literacy in Microsoft products: TEAMS, Outlook, etc., and ability to navigate the internet.
• Knowledge, understanding, and ability to communicate HIV progression, treatments, and adherence strategies.
• Knowledge and understanding of care management principles and documentation.
• Can actively listen to feedback and act accordingly.
• Compose documentation, emails, and other communications that are clear, accurate, and well-organized.
• Understand and convey information and instructions so that the message accomplishes its intended purpose clearly with colleagues, clients, and external parties.
• Work harmoniously with others to accomplish objectives, gaining the cooperation and respect of others in the process. Relates effectively with staff, clients, supervisors, and senior management.
• Show up professionally each day within the context of expectations of their work environment.
• Work independently following receipt of instructions on a task.

Department: Health Care Coordination

Reports To: Comprehensive Services Coordinator

Location: 56 Bay Street, Staten Island, NY 10301 / Sun River Health-Jamaica Queens

Position Status: Full-Time

FLSA Status: Non-Exempt

Pay Rate: $46,300-$51,300 annually, commensurate with qualifications; excellent benefits package

Additionally, we offer an excellent benefits package that includes:

• generous paid time off (4 weeks of vacation plus paid holidays, personal, and sick time)
• medical
• dental
• vision
• supplemental benefits including employer provided basic life insurance and employee assistance programs
• tuition reimbursement and fitness reimbursement after 1 year of employment
• retirement plan that includes employer matching, and more!

CHASI is an equal-opportunity employer and is committed to hiring and supporting a diverse staff. People of color, LGBTQ, women, and people with disabilities are strongly encouraged to apply. All qualified applicants will be afforded equal employment opportunities without discrimination because of race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, disability, or marital status.